Summit Green Lake Tea Resort & Spa

Very Disappointing Experience The furniture in the Ethnic Villa rooms appears to be around 20 years old and was not well maintained. The lake in front of the rooms was dirty, and the overall property is quite small. There is also very little privacy for resident guests using the swimming pool, which was disappointing. The resort’s restaurant is located right at the main entrance and looks more like an ordinary roadside open restaurant than a proper resort restaurant. After entering our room and seeing the overall condition of the property, we decided to check out within just 15 minutes. Unfortunately, the money we spent on booking the room was completely wasted. Overall, this was a very disappointing experience, and based on our experience, we would not recommend staying here.

Verry good experience

Nice hotel to stay, full of calm and peace without any disturbance

We visited this resort on Saturday, 12/09/2026, expecting a safe and comfortable stay, but our experience was extremely disappointing and, frankly, unacceptable.While we were inside our room, someone entered our room because the same room key had apparently been given to another guest by mistake. When we questioned the staff, we were simply told that it was a “mistake.” But this is not a minor mistake that can simply be brushed aside. Giving the same room access to another person is a serious privacy and safety issue.We immediately asked the management to check and show us the CCTV footage as soon as possible, because we had every right to know what exactly happened and who had access to our room. However, instead of providing the footage promptly, we were made to wait for around two hours, and even then, the footage was not shown to us. We were subsequently told that the CCTV footage would be shown after checkout. We relied on that assurance, but after checking out, we were still not shown the footage. Now, even after repeatedly trying to contact the resort, we are not receiving a proper response.If you cannot show us the CCTV footage, then give us a proper and transparent explanation as to why. Is the CCTV system working or not? Was the relevant camera recording at the time of the incident? If the footage cannot be retrieved or shown, what exactly is the reason? These are very basic questions considering that this incident directly concerns our privacy and safety. Because at this point, it is reasonable for a guest to question the purpose of having CCTV cameras if, when a serious incident occurs, the management cannot provide the relevant footage or even give a satisfactory explanation. Are the cameras actually functioning and recording properly, or are they simply installed for display purposes? We expect the management to clarify this rather than avoiding our calls. Mistakes can happen, but the way a management handles a serious mistake shows its level of professionalism. In our case, there was a room-access/security failure, unnecessary delay in providing CCTV footage, a promise that was not fulfilled after checkout, and now a lack of response to our calls. This is not about creating unnecessary drama. We simply want the CCTV footage as soon as possible and, if it genuinely cannot be provided, a clear and proper explanation from the management. Our privacy and safety should not be taken casually. Very disappointed with the way this entire situation has been handled. A resort has a basic responsibility to ensure that guests feel safe inside the rooms they have paid for. “It was a mistake” is not an adequate response to a serious security and privacy incident.