SummerPlace Inn

After I emailed the property a week before our check in, to ask for a late check out - (1 hour). No response so I called a couple days before arrival. I was told to speak to the front desk when I got there. I did and was told that it shouldn't be a problem but to talk to the front desk the morning of checkout. In the meantime a friend in our group staying there spoke to a different front desk clerk a couple days before, (unbeknownst to me) and they told her we could have a late check out. The morning we were to leave I went to the front desk about the late check out (that makes 1 email and the employee told me we couldn't have a late check out because 3 rooms had asked before me and that's all the late check out rooms they could allow. I explained how many times we had inquired and what we were told and he agreed to let us have an extra 30 minutes. I accepted because we really needed the time to get ready for an event right after check out. I appreciated the 30 minutes, but we really needed an hour which was why I asked for an hour. We were late to our event because we only got 30 minutes, 15 of which was spent loading our car. What a crummy way to handle a late check out request!! Why should someone have to email and ask (with no response), then ask again at check in (told to ask the mgr, and each day we stayed, only to have it cut short because people who hadn’t been trying to get an answer for more than a week, asked that morning. They property needs some serious maintenance. It smells moldy and stale. In our room 1 lamp which had a shortage due to a bad card (fire hazard), one was too dim to use, (something wrong with the socket because the light got bright if you jiggled the bulb), I pulled the chain to turn on the ceiling fan (couldn't find a switch for it anywhere) and the chain came off in my hand. Lastly they have a sign in the room saying they take inventory of all towels, washcloths, hand towels, etc. I they find a shortage they will charge the customer, and the sign lists the prices charged. I felt this sign set a tone that the customer wasn’t to be trusted. I get that taking hotel property is unfair to the hotel and probably happens all the time, but I think they should find a “nicer” way of dealing with it. We had towels brought to us since we weren’t having the room cleaned during our stay and they didn’t have us sign for them or anything. How are they going to tell if something went missing? I’m checking my credit card for post check out charges. Again, I think the tone set is not a good one. My complements go out to several of the front desk clerks (sadly I didn’t get their names) for being very nice and helpful! They were really positive and fun to talk to. Most all of the staff we encountered, (except for the desk clerk who gave only a 30 minute late check out) were professional and friendly. He didn’t seem very willing to hear that I had emailed the request before we even got there, and was short when he told me that’s the best he could do. I do appreciate them giving us something though. I just think they shouldn’t string a guest along for a couple days then attempt to deny their request.

The hotel is nice, clean, and the bed was comfortable. The pillows were folded up like sofa pillows in pillow cases which did not help with a good sleep, but once you figure that out and unfold them, they're ok. The staff must not be very happy. No one was friendly. I never saw one of them smile once, except for the nice lady that brought us extra bedding for the fold out couch. The bfast is over at 9:00, so if you're like me, getting there in time to eat, wasn't doable. We asked for a late check out the night before we were leaving, and the woman said she put it in the computer and we were confirmed to check out by noon. The next morning they called to remind us we had to check out by 11:00. We told them we'd been confirmed for late check out. Because we had planned on that extra hour, there was no way 3 of us could shower, pack and get out by 11:00. They didn't care. We got out as soon as possible, but it was close to noon. I will say that they did not charge us for another night, so there's that. The last thing I'll say is that I never got an invoice or receipt. But it's a nice hotel for the price, and it is clean. You just have to deal with all the other stuff.

The room had mold on the ceilings, the room had a terrible musky stentch that was unbearable. I had my baby and my two other kids with me and was not going to stay jeopardizing getting sick on our vacation. The room was unclean and will not be staying here ever again.

We noticed the first night that the remote would only turn the tv on and the volume up and down. We went out for the day, when we got back we stopped at the front desk to let them know that the remote would not work, we were told sorry for your problem but maintenance is gone for the day!. Really it is a remote. If you have and extra remote I will program the remote. I was told, maintenance is gone nothing can be done. Just an FYI if something goes wrong after normal business hours it will not get fixed until the next day.