Suk41 Bangkok Hotel

Formal Complaint and Request for Full Reimbursement – Suk 41 Dear Sir/Madam, I am writing to formally escalate my complaint regarding my stay at Suk 41 and to request a full reimbursement of the accommodation costs due to the numerous problems I experienced during my stay. When I initially booked this accommodation, I noticed that it had no reviews, which I found unusual. Unfortunately, after arriving, I quickly began experiencing a series of problems. While some of the initial issues may have seemed relatively minor in isolation, they accumulated throughout my stay and ultimately resulted in an unacceptable experience. First, the cleanliness of the accommodation was seriously inadequate. I had to request four separate deep cleanings because the floor remained extremely dirty. On multiple occasions, after walking on the floor for only 10–15 minutes, my socks and feet would become completely black. I have attached photographs documenting the condition of the floor. Despite repeatedly requesting that this issue be addressed, the problem persisted. Furthermore, I did not have access to Wi-Fi for approximately five or six days after my arrival. I was repeatedly told that the issue was being worked on and would be resolved shortly, but I was left without the service that I had specifically booked the accommodation to provide. As a result, I had to use my own limited mobile data, incurring an inconvenience and additional burden that I should not have had to deal with. However, the most serious incident occurred during one of the deep cleanings. During the cleaning, a member of the cleaning staff lost my prescribed orthodontic mouthpiece. This is not an ordinary or easily replaceable item. It was custom-made for me and prescribed by my orthodontist, and I have been carrying it with me since I was 12 years old. I have never lost it before. When I returned to the room and searched for the mouthpiece together with the cleaning staff member, we also discovered cockroaches in the bathroom. Both the manager and the owner subsequently stated that they would arrange for professional pest control to address the problem. However, to my knowledge, this was never carried out. The handling of the missing mouthpiece was also extremely disappointing. The manager informed me that there was nothing he could do about the situation. I subsequently attempted to communicate with both the manager and the owner in order to resolve the matter. On several occasions, I asked the manager to communicate with the owner on my behalf. Although he told me that he had passed on my messages, it became clear that my attempts to contact the owner were not being properly addressed. I sent two separate emails to the manager using the two email addresses he provided me with, and I was eventually also given the owner's email address. To this day, I have received no response to any of these communications concerning the incident involving my orthodontic mouthpiece. Taken together, these circumstances demonstrate a serious and repeated failure to provide the standard of accommodation and customer service that I reasonably expected when making my booking: - The accommodation was repeatedly found to be inadequately cleaned despite four deep-cleaning requests. - The floors remained sufficiently dirty to turn my socks and feet black within minutes. - Wi-Fi was unavailable for approximately five or six days despite being advertised/provided as an accommodation amenity. - I had to use my own limited mobile data as a result. - Cockroaches were found in the bathroom. - Promised pest-control measures were not carried out. - A member of the cleaning staff lost my prescribed, custom-made orthodontic mouthpiece. - Management failed to provide an adequate response or meaningful assistance regarding the loss of the mouthpiece. - Multiple attempts to contact management and ownership regarding this serious incident have gone unanswered. In light of the cumulative nature and seri