Stonecross Manor Hotel

Welcoming, helpful staff. Clean, quiet, comfortable room. The highlight for us was the food, first class ingredients - made to order breakfast, great choice for evening meal. The newly refurbished leisure suite was a lovely place to relax on a wet afternoon, pool, sauna, steam room and jacuzzi. Bring your own toiletries, two small cubes of soap provided for hair and body. Very enjoyable stay.

Rooms were of exceptional standards, breakfast was cooked fresh to order. Great addition was the swimming pool, steam room and hot whirlpool plus changing facilities with lockers we couldn’t ask for anything else. Staff were very pleasant and went above and beyond to make our stay thoroughly enjoyable. Would definitely recommend. 5 star recommendation from us. (Group of 3 bikers) also parking was secure which is a bonus when your on motorcycles

Refurnished rooms are smart, new leisure facilities are great. Staff are friendly.

I booked Stonecross Manor Hotel via Agoda for my partner’s birthday, based on their promise of full spa access (pool, sauna, jacuzzi). This was the entire reason we chose this property and drove over 5 hours from London. When we arrived, we discovered the spa was completely closed for construction, something Agoda never disclosed. The hotel itself was a building site — exposed plaster, unfinished walls, noise everywhere. Our room was also unacceptable: * The shower drain was blocked and flooded after 2 minutes, so we couldn’t wash properly for 3 nights. * Despite reporting it repeatedly, no one fixed it. * The shower cubicle was dirty and unhygienic, which made it impossible for my partner to even wash her hair. This was meant to be a relaxing birthday trip, but instead it was stressful, uncomfortable, and ruined. To make matters worse, Agoda’s customer service has been appalling. I’ve been going back and forth for over a week, only to be told to “wait 10 mins / 24 hours / 48 hours” again and again, with no real solution or accountability. It feels like stalling tactics rather than genuine help. This is not just poor service — it’s false advertising and misrepresentation. Customers deserve to know the truth before booking, not find out after spending their time and money. ⚠️ Warning: Agoda’s listings cannot be trusted, their customer service is dismissive and unhelpful, and this hotel should not be marketed in its current state. What should have been a special trip was completely ruined — I would strongly advise avoiding both Agoda and this hotel.