Sea Sun Bed & Beyond

Hotel, staff, rooms and restaurant is fantastic, however the rooms are on a flight path which starts at 6am and near a very busy road.

I bet it was beautiful but not the cleaning is not that good. The dorm facility is poor, should has some common area to sit and work more.

Really lovely hotel which gorgeous rooms and views. Unfortunately for me I found the hotel too noisy and too far from local areas. The noise from the planes didn’t bother me, but the road noise was horrendous. Breakfast was lovely and the staff very friendly.

I want to start by saying that the staff is incredible—this is a management issue, not a staff issue. Every staff member we interacted with was kind, accommodating, and genuinely sympathetic to our situation. We stayed at this hotel for 11 nights. On our first night, we were actually pleasantly surprised because it wasn’t nearly as bad as some of the reviews suggested. However, that quickly changed. We had to shower in freezing cold water with almost no water pressure. We assumed it was a temporary issue that would be fixed the next day. The following day, we asked maintenance to fix it. They spent almost an hour working on the shower, and during that time our air conditioning stopped working as well. They couldn’t fix either issue and told us they would move us to a different room the next day. I asked if there was anywhere else we could shower so we could at least feel clean and comfortable, but we were told no. The next day we were moved to a new room. The moment we walked in, we were hit with a horrible sewage smell that had clearly been masked with air freshener. When we asked about it, we were told it would go away and that it was probably caused by the previous guests. Since this room at least had working air conditioning and hot water, we reluctantly agreed to stay. Unfortunately, we soon discovered that this room had no Wi-Fi connection whatsoever. This was a massive problem because we both work remotely and rely on a stable internet connection. So essentially, we traded a room with no air conditioning and no hot shower for one that smelled like sewage and had no Wi-Fi. At that point, we asked to speak with management because we wanted a refund for the remaining nights so we could stay somewhere else. Our request was denied. Even more frustrating, we never got to speak with the manager, and the manager never came to check on us or acknowledge the situation. Because we had no internet in our room, we insisted on working from the lobby lounge where the Wi-Fi actually worked. At first they refused, but eventually they realized they had no choice. We literally had no other option if we were expected to stay there. It genuinely felt like we were being held hostage in a hotel that couldn’t provide the most basic amenities we had paid for. We honestly hated every second of our stay. If all you want is the beautiful view, do yourself a favor and just visit the restaurant. It’s the exact same view without having to stay at the hotel. The beds are rock hard. The breakfast is mediocre and only includes black coffee—you have to pay extra if you want any other type of coffee. The restaurant itself is average, but once again, the staff is wonderful. A special thank you to Max, who was fantastic. Koh Samui is full of incredible hotels at the same price—or even cheaper. Save yourself the frustration and stay somewhere else. If you’re only staying for a night or two, you might be able to tolerate it, but there are so many better options on the island that there’s simply no reason to settle for this experience.