Savoy Le Grand Hotel Marrakech

We booked for 5 nights however the stay was blighted by building works which were dotted around the entire site. We had terrible banging from above and were moved to another room, however there were still quite a few visible sites where work was being done which did not make for a relaxing environment or stay. There was a warning on booking however it said the works were limited to a small part of the hotel and would not impact our stay which is not true. In our opinion the hotel should have been closed while the works were ongoing or a significant discounted rate given. We paid nearly *** a night and sadly it just wasn't worth it. On the up side the staff were amazing!

Excellent stay at the Savoy. The hotel was beautiful, comfortable, and very well located. The service was excellent throughout, and the staff were welcoming, attentive, and professional. Everything made our stay easy and enjoyable. I would definitely stay here again and highly recommend it.

Our stay at Savoy Le Grand Hotel Marrakech was extremely disappointing, especially considering that this is presented as a five-star hotel. We arrived at around 1:00 pm to check in. We had booked a room for three people, but when we entered the room, the room was only set up for two people and the balcony door was not able to lock. Our room was located on the lower-ground floor directly next to the swimming pool, with a lot of people passing by. Given the location and the faulty balcony door, we were concerned about security. We therefore contacted the front desk at around 2:00 pm and explained the situation. The front desk agreed to arrange a new room and we accepted this arrangement and went out for the afternoon, trusting the hotel to handle the matter. However, when we returned at around 8:00 pm, the night front-desk staff had no idea about our situation. No one had followed up, our luggage was still in the original room, and no replacement room had been arranged. We were then told that a new room would be prepared immediately. We returned to our room, organised our belongings and contacted the front desk again. We were told that the new room was still being prepared, so we waited and waited…. We eventually waited for around one and a half hours. During this time, we called the front desk more than 30 times, but the phone was repeatedly unanswered. Eventually, we were given another after near 2 hours waiting. Unfortunately, when we entered, the air conditioning was not working at all, and some of the lights were also faulty. This was completely unacceptable, especially after we had already spent several hours trying to get a basic, functioning room. We contacted the operator & front desk and requested that a technician come and repair the air conditioning. However, no one came for quite some time. We had to leave one of our friends in the room waiting for the technician while the other two of us went back to the front desk for help. By this point it was already after 10:00 pm, and more than two hours had been spent simply trying to obtain a normal room. When we went back to the front desk, another staff member again said that they were not aware of our situation. At this point, we were extremely frustrated. We were not asking for an upgrade, compensation, special treatment or any complimentary benefits. We were simply asking for the basic facilities that should be expected from a five-star hotel: a properly prepared room for three people, working air conditioning, functioning lights and basic security. Only after we strongly expressed our dissatisfaction did the hotel take further action. They arranged another room and we requested that a member of staff accompany us to check that the room was actually functional before we moved again. Unfortunately, the 3rd room, which was described as a suite, was also clearly not fully prepared, and some of the lights were not working. At that point, we had already spent an enormous amount of time dealing with room problems. We eventually decided to return to the second replacement room to collect our luggage. Coincidentally, the technician arrived around that time to repair the air conditioning. As we were already exhausted and did not want to move for a third time, we decided to wait and see whether the technician could fix it. Finally, at around 11:00 pm, the air conditioning was repaired and we were finally able to shower and rest. Overall, this experience wasted more than three hours of our evening. We had clearly explained the situation and our requirements to the hotel at around 2:00 pm, giving the hotel plenty of time to resolve the issue before we returned in the evening. Instead, there was virtually no follow-up, poor communication between shifts, repeated unanswered calls, multiple rooms with maintenance problems, and a lack of ownership of the situation. What disappointed us most was not that there was a maintenance problem — technical problems can happen i

Just be wary of the regular power outages My 83 year old mother was stuck in the room all day on the 6th floor due to a power outage, no elevator, no aircon, wifi or water, no compensation, no apology’s I understand that these things happen but no apology! No reply to my complaint ! I spoke to reception and emailed management but still no acknowledgment.