I was disappointed with several aspects of our stay.
The biggest issue was the misleading information about the hotel's location. Agoda stated that the hotel was only 2.2 km from the city centre, but in reality it was closer to 6 km. As we were travelling with young children, this made a significant difference. I contacted the hotel to explain the situation and requested to cancel the booking, but my request was denied.
Our flight was also considerably delayed, and I informed the hotel in advance. Unfortunately, I never received any response, which reflected poor communication and customer service.
The cleanliness of the room was below the standard I expected for the price paid. All of the mirrors had visible stains, there was dust under the table, and there were no sanitary bags in the bathroom. On one day, after being out for most of the day, we returned to find that although the rubbish had been emptied and the towels replaced, the carpet had not been vacuumed at all, with crumbs still left on it. This level of housekeeping was disappointing considering the room rate.
Before our arrival, I also requested extra towels, but this request was completely ignored.
The reception staff were a mixed experience. While one member was pleasant, two of the three staff members we dealt with did not come across as particularly warm or welcoming.
On a positive note, the breakfast was very good, offering a good selection, and the restaurant staff were cheerful, helpful, and provided the best service during our stay.
Overall, while there were some positives, the misleading location information, poor communication, inadequate housekeeping, and inconsistent customer service meant that the hotel did not meet our expectations.
Вы сказали:
Also add to the last paragraph that it was overpriced
ChatGPT сказал:
Certainly. Here's the revised ending with the point about the price included:
I was disappointed with several aspects of our stay.
The biggest issue was the misleading information about the hotel's location. Agoda stated that the hotel was only 2.2 km from the city centre, but in reality it was closer to 6 km. As we were travelling with young children, this made a significant difference. I contacted the hotel to explain the situation and requested to cancel the booking, but my request was denied.
Our flight was also considerably delayed, and I informed the hotel in advance. Unfortunately, I never received any response, which reflected poor communication and customer service.
The cleanliness of the room was below the standard I expected for the price paid. All of the mirrors had visible stains, there was dust under the table, and there were no sanitary bags in the bathroom. On one day, after being out for most of the day, we returned to find that although the rubbish had been emptied and the towels replaced, the carpet had not been vacuumed at all, with crumbs still left on it. This level of housekeeping was disappointing considering the room rate.
Before our arrival, I also requested extra towels, but this request was completely ignored.
The reception staff were a mixed experience. While one member was pleasant, two of the three staff members we dealt with did not come across as particularly warm or welcoming.
On a positive note, the breakfast was very good, offering a good selection, and the restaurant staff were cheerful, helpful, and provided the best service during our stay.
Overall, while there were some positives, the misleading location information, poor communication, inadequate housekeeping, and inconsistent customer service meant that the hotel did not meet our expectations. Given the quality of the room and the level of service provided, I also felt the hotel was overpriced and did not offer good value for money.