Lopesan Costa Bávaro Resort, Spa & Casino All Inclusive

We really enjoyed our stay in our Junior Suite. The grounds and beach are absolutely stunning.

Very happy with my stay at the resort.

exselent hotel

I was shown more hospitality at the Punta Cana airport than I ever received at this so-called resort. I arrived a day after my group, and from the moment I landed, the experience was a mess. First off, the hotel does not offer any transportation services, so I had to arrange a private taxi myself. Upon arrival, my driver kindly tried to wave over two bellhops to assist me—both of whom ignored me after initially agreeing to help. I had to haul two heavy suitcases into the hotel completely alone. Inside? Nothing. No smiles, no greetings, no champagne like you see in the promo materials—just cold indifference. I had to approach a young woman with a clipboard to even figure out where to go to check in. That was the extent of the help I received. And let’s not forget how hard it was to even contact this place prior to my trip. It took three business days to finally get through to someone who spoke English, after being repeatedly transferred, hung up on, or placed on endless holds. I was eventually told my early check-in would be honored. Surprise—it wasn’t. Upon arrival, I was told I’d have to wait until 3:00 PM, with no explanation or apology. After checking in, I met up with the rest of my group—22 people in total, celebrating a honeymoon, three birthdays, and two graduations. You’d think a group like that might receive some kind of courtesy or effort—even a welcome banner or a small treat, as we saw done for other guests. But not a single person in our party received anything. What my group did receive upon arrival was a front desk full of argumentative, snarky employees who came off as rude and dismissive. Due to language barriers, things escalated unnecessarily and left several of us feeling disrespected. They were told they couldn't check in until 3:30 PM, even though check-in was advertised as 3:00 PM—and they had arrived early at 1:00 PM. Their luggage was misplaced, and when rooms were finally ready, bags were scattered randomly because no one had kept track of which guests were in which rooms. To be clear, the only positive thing I can say is that the AC in my room worked so well, I had to turn it off. That’s how cold it was—and that’s a compliment. Meanwhile, my cousin, who was on her honeymoon, was completely dismissed when she tried to raise a concern at the front desk. The staff brushed her off and made her feel like her issue didn’t matter. Even worse, my nephew has eczema and was severely uncomfortable due to the lack of working air conditioning in their room. The heat was unbearable for him and incredibly distressing. And all of this? Just on our first day. Let’s talk about the food—if you can call it that. The resort promotes a 24-hour buffet and room service, but what I got was depressing at best. I was served cold, soggy chicken fingers, gray hamburgers that tasted like mystery meat, and hot dogs sitting in dirty, cold water. Morning walks along the beach were ruined by leftover trash and drink glasses from the night before, showing just how poorly the resort maintains its property.