Long Street Boutique Hotel

What a lovely stay! This hotel may be small, but it delivers big on charm. The room was spotless and cozy everything was clean and well cared for, which made it easy to relax. The size actually worked in its favor, giving it a warm, intimate feel rather than a big, impersonal chain vibe. A special shout-out to the receptionist, who was genuinely friendly and welcoming. Check-in was smooth, and they were happy to answer questions and offer recommendations. That kind of personal touch makes all the difference. Perfect for anyone who values cleanliness, comfort, and friendly service over sheer size. Would happily stay here again!

Located in the happening place of the city with multitude of restaurants and bars. More importantly, it is stones throw from Redbus, car rentals and tourist operators. Biggest problems: no elevater and non stop noise till 1 am in the night

The hotel offers safe parking , there is a well stocked drinks fridge in reception. The location is excellent across the road from take away outlets.

As Capetonians and, admittedly, somewhat anxious travellers, my partner and I decided to visit the property **before our booking** to make absolutely sure there were no issues with our Agoda reservation. On the Friday evening before our Sunday check-in, we visited the hotel in person and even asked to see the room. We wanted to confirm that everything was correct before proceeding with the booking. Reception/helpdesk staff confirmed that everything was in order, so we left feeling reassured. Unfortunately, our experience on Sunday was completely different. When we arrived to check in, we were told that we had **not booked the room** and that we must have made an error. This was incredibly frustrating, particularly because we had physically visited the property beforehand specifically to avoid exactly this situation. I explained this to the staff and advised that I would escalate the matter if necessary. We were then offered a room across the street, which did not have a balcony and was not what we had originally expected or confirmed. Unfortunately, this was only the beginning of a very disappointing stay. The overall service was extremely poor. The bedding in the room was visibly unclean, and I was left **itching throughout the stay**, which is completely unacceptable for accommodation at any level. The Wi-Fi also initially had issues. What made matters worse was that we later discovered that the reason we had been unable to check in properly was actually related to **maintenance at the property**. This explained why staff had been trying to persuade us to move to another room, rather than being transparent with us from the outset. We decided to give the property some time and went out to do our supply shopping, allowing staff an opportunity to resolve the situation. Despite giving them this additional time, the room/property was still not properly ready when we returned. To add to the frustration, the noise from staff was another major issue. From as early as **6:00am**, staff entering the building could be heard laughing and talking loudly. This made it extremely difficult to rest and completely undermined what should have been a relaxing stay. Overall, **poor service and a lack of communication were the defining themes of our experience**. What is particularly disappointing is that we had gone out of our way to visit the property beforehand precisely because we wanted to avoid problems with our booking. We were reassured in person that everything was fine, only to arrive on check-in day and be told otherwise. The cleanliness issues, maintenance problems, Wi-Fi problems, lack of transparency, room changes and early-morning staff noise made this a very unpleasant experience. For the price paid, I expected basic standards of cleanliness, communication, professionalism and consideration for guests. Unfortunately, those expectations were not met.