Iberostar Selection Lisboa

Our room was pool view and it was very bright and comfortable. The staff helped us with a situation with our booking where we booked a pool view room and on their end we were assigned a regular room. They checked the reservation on my phone and placed us in a pool view. Not sure if it was Agoda’s mistake or the hotel’s

5 mins from metro, good size room with garden view, huge buffet breakfast, nice to cool off with a dip in the pool after hot days sightseeing

The hotel is relaxing and the staff are friendly and professional. Nice room and good breakfast. The pool is lovely and it’s. Good base to explore the city

We recently stayed at F1 Hotel Manila, and overall, the experience was just okay—not impressive. In fact, it made me wonder why the hotel has received so many positive reviews. The room facilities already showed noticeable wear and tear, which was disappointing. More importantly, there was no electric kettle or water heater available in the room. This is a basic amenity, especially essential for guests traveling with a baby. We also had difficulty operating the television, as there were no clear instructions provided. The hotel is often described as kid-friendly, but upon entering the room, we immediately noticed several sharp edges and corners that did not feel safe for young children. This was concerning and did not align with the “kid-friendly” claim. Another surprising limitation was the Wi-Fi policy. The hotel restricts the number of devices that can connect per room. This is the first time we have encountered such a restriction despite having stayed in many hotels. For a hotel in this price range, this felt unnecessarily limiting and inconvenient. Service was one of the most disappointing aspects of our stay. We requested extra service water and were told it would incur an additional charge. It felt like every request came with a cost. While the room rate is slightly lower than some five-star hotels, it is still far from cheap—and yet, the level of service made us feel more like an inconvenience than valued guests. We also requested ice three separate times, but none ever arrived. This lack of follow-through reinforced the impression that guest requests were not prioritized. Breakfast was chaotic and poorly managed. Guests were simply told to line up and wait, rather than being properly queued and seated in an organized manner. We understand that peak times can be busy, but better coordination would have significantly improved the experience. Food replenishment was also slow—each time I went back, there was no bacon available. On a positive note, the food itself was delicious compared to other four-star hotels, and the coffee was excellent. The most disappointing moment of our stay was when we asked about turndown service and were told it was only available for VIP guests. This was honestly shocking and off-putting. As paying guests—especially having booked a higher-category room—we expected to be treated with the same level of care and hospitality. Hospitality should make every guest feel welcome and valued, not categorized in a way that makes others feel less important. Instead of feeling like valued guests, we were made to feel like we did not matter. It would have been far more professional to simply say that turndown service was unavailable, rather than telling guests it was reserved only for “VIPs.” If there is any redeeming aspect of the hotel, it would be the attentive staff at the pool area and the courteous security guards. They were professional, warm, and made a positive impression. Overall, the stay did not feel worth the price. More than anything, what stood out was the lack of thoughtful hospitality and the feeling that only certain guests are made to feel important. A hotel stay should make guests feel welcomed and valued, regardless of labels. Unfortunately, this was not our experience, and we will not be staying here again.