I Suites Hotel Malate

We supposed to visit Manila Zoo but due to traffic, we arrived on cut off time, without any ways to escape the rush hour, tiredness and disappointments, we booked a hotel nearby. We had a chance to relax and rest and bond as a family, though pool is out of order that time, we still had a good place to stay. Thank you!

Good stay, friendly staffers on the positive side. For improvement: I could not turn on a couple of room lights and I would have appreciated being lent a flattening iron as promised.

Our stay was so smooth and comfortable, our 3 rooms are next to each other on the 19th floor. We will surely book this hotel once we get back in the area.

Cleanliness: Unfortunately, cleanliness was a major issue during our stay. We encountered cockroaches and spiders in the room, which made it seem like the room hadn’t been properly cleaned or maintained for quite some time. We were even transferred to a different room in the hope of avoiding the issue, and although we appreciated the staff’s effort, we still found cockroaches and even a spider on the bed. Air Conditioning: The air conditioning worked well and we had no issues with it. Location: The location was convenient, with a convenience store, restaurants, and an LRT station nearby. Staff: The staff were nice, friendly, and accommodating. We appreciated that they listened to our concerns and tried to provide us with another room. Other Concerns: There was also a very strong cigarette smell, particularly in the bathroom. It seemed like the smoke was coming from another room and somehow entering ours, which made the experience uncomfortable. Overall, while we appreciated the staff’s friendliness and the convenient location, the cleanliness issues and cigarette smell significantly affected our stay. We hope management takes these concerns seriously and improves the room’s cleanliness, pest control, and ventilation.