Hotel Marquesa

Top rated by guests

Hotel Marquesa Hotel in Puerto de la Cruz

Don't miss out! Price and availability may change

8.2 / 10

Excellent(137 Ratings)

Hotel in Puerto de la Cruz

3-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Great for petsBring all your friends and family, even the furry ones

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Experience an abundance of unparalleled facilities and features at Hotel Marquesa. Maintain seamless communication using the complimentary Wi-Fi at hotel.

Car hire offerings at the hotel enhance the ease of discovering Tenerife. Guests can avail parking facilities at the hotel.

During your stay at this fantastic hotel, the attentive front desk personnel can provide you with a range of amenities such as concierge service, luggage storage and safety deposit boxes.

In search of city's top entertainment, seek assistance at the hotel's ticket service and tours for reservations. During leisurely days and evenings, on-site amenities such as daily housekeeping enable you to fully enjoy your accommodation.

Kindly note that smoking is prohibited in the hotel to ensure fresher air for all visitors.

At Hotel Marquesa, every guestroom is provided with convenient amenities and fittings to ensure a comfortable stay. Elevate your experience at hotel with the knowledge that certain rooms are equipped with linen service, ensuring a more pleasant stay for you.

A few accommodations within Hotel Marquesa offer unique design elements such as a balcony or terrace. Certain rooms boast in-room amusement features such as television and cable TV, offering guests an enjoyable stay. In the hotel, certain guest bathrooms come equipped with essential bathroom amenities, such as a hair dryer and toiletries, ensuring a comfortable stay for guests. Begin your day with a scrumptious on-site breakfast available each morning at Hotel Marquesa. Begin your day feeling refreshed and invigorated as you enjoy a delightful cup of quality coffee available at the cafe situated within the hotel. At the hotel, an assortment of easily accessible and delicious meal choices are available to satisfy your appetite whenever it strikes.

Enjoy an entertaining evening with your fellow travelers at the hotel's bar.

During your stay at hotel, an array of engaging activities and amenities guarantees a delightful experience. Conclude your holiday experience perfectly by visiting solarium before you depart.

Be sure to drop by the pool at hotel at least once during your stay.

Discover the fitness amenities at hotel to maintain your health and strength during your getaway.

Amenities at Hotel Marquesa

24-hour front desk

Business facilities

Restaurant

Concierge services

Free WiFi/internet

Pool

Non-smoking

Pets allowed

Gym

Bar

WiFi/Internet

Parking Available

Breakfast available

Housekeeping available

Cleaning products

Map of Puerto de la Cruz

Nearby attractions

Available Rooms

Things to know

Check-in: 2:00 PM

Check-out: 12:00 PM

Early check-ins and late check-out requests will be accommodated upon request and based upon availability. Unauthorized early check-ins and late checkouts will incur a penalty fee.

House rules

Pets allowed, fees apply
Kids allowed, fees apply
No parties or events allowed without prior approval, fees apply
Must be 25 or older to rent

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Vogo properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Vogo provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Vogo

Ratings and reviews

8.2 / 10

Excellent(137 Ratings)

7.6 / 10Good·Sep 2026

Room was advertised on hotel's site and Agoda with A/C in all rooms. However, hotel staff told us it had never worked. Room was over 35c and incredibly unpleasant to be in

8 / 10Excellent·Sep 2026

I booked two rooms to stay over night to attend the PHE Festival. We arrived at 3pm wanting to sleep for a couple of hours before heading out. Both rooms (double and superior double) were advertised on both Agoda and the hotel's own site as having air conditioning (aire conditionado). The superior room had a control panel showing a room temperature of over 35⁰c. We switched it on expecting the room to get colder, but it didn't... it blew air but remained stiflingly hot. I went to tell reception about the fault, and was surprised to be told there was no A/C in any of the rooms. I went outside and checked their website again, and A/C was clearly stated. I went back inside, was told there was nothing they could do, so I filled out a complaint form. The hotel director has since written to me to tell me it was my error. I replied sending the screenshots showing all rooms advertised with Air Conditioning. I then checked the site again and saw on most English pages it now said in bold "please note no time have air conditioning", but the Spanish ones still saying they had it. Also a note on one page which appeared to be from the web developer and read "If you like, I can also include it in the hotel's general description (as we did with the Wi-Fi notice) so that it appears alongside the other features"?!?! Do it seems they were trying to change the website in response to my complaint, but didn't do it properly. I am unable to upload the screenshots here (Agoda is rejecting them as they are not actual photos). However, if anyone is in any doubt, you can Google the Wayback Machine, entry the hotel web address, and see from the last saved snapshot earlier this year that all rooms had air conditioning as a feature, as well as the homepage also saying it was present. It's a shame the director handled my pole and honest complaint so dishonestly. The hotel is nice, the rooms are well appointed, breakfast was hot and crowded but still appreciated. However, the 35.4⁰c temperature in the room made it impossible to enjoy it. I will pursue my complaint with the Canaries government tourist minister as the advertising at time of booking was demonstrably misleading.

8.4 / 10Excellent·Jan 2026

Lovely stay will hopefully go back Highs Fantastic breakfast with full options everyday Lovely roof top. Great views, seating area, small pool to cool off Mainly friendly helpful staff especially front desk Great location, central, easy to find Easy bus connections if you can't hire a car Beautiful part of the island Comfortable bed, powerful shower and hot water, spacious quiet room.

6.4 / 10Average·Aug 2026

I booked 2 rooms, one for me and other for my friends, that checked out after only one night because the room was simply not sanitary. The bathroom and toilet had clearly not been properly cleaned and were unhygienic, pillows smelling of mold, and, most disturbingly, there was a cockroach in the room (on the fifth floor). We immediately raised the issue with the hotel and subsequently contacted them regarding a refund (for the remaining nights), but they never even replied to our emails or Agoda complaint form. For a hotel to provide accommodation in this condition and then simply ignore a legitimate complaint is unacceptable. Poor cleanliness, unacceptable hygiene standards, a cockroach in the room, and no meaningful customer service afterwards (front desk is not answering the phone). I would strongly advise other travelers to stay elsewhere.