Hotel Elephant Park

Me and my friend visited here stayed two days, every day elephants come to bath after 10 from the main road and you can anjoy the view from your room and balcony for the rest of the day. We were hosted by andrew who took us around for the elephant experience. Thank you for the amazing stay and hospitality.

Our stay at Hotel Elephant Park was absolutely fantastic from start to finish. The staff were incredibly welcoming, friendly, and always willing to help with a smile. The rooms were clean, comfortable, and well maintained, and the location was perfect over looking the river where elephants bathed which was the most amazing experience. The highlight was the warm Sri Lankan hospitality which made us feel at home throughout our stay. We were able to do some shopping where their are a number stores near hotel selling clothes and souvenirs. The food was delicious, the atmosphere was relaxing, and every detail seemed thoughtfully arranged for guests. We have created wonderful family memories here and would not hesitate to return. Highly recommended to anyone visiting Sri Lanka! The tour company Pinnawala Travels village tours - headed by Andrew and his colleague Tharoon were amazing. They ensured we had an outstanding experience and tours of Sri Lanka. From the initial booking to the end of the trip, everything was organised professionally and efficient. Communication was excellent, and every part of the itinerary was carefully planned to ensure we got the most out of our visit and to time scales we needed to work with. We visited a tea plantation this was exceptionally informative which we got to sample various teas and seen how it is made from the leaf on the bush to end product. The guy was very knowledgeable, friendly, and genuinely passionate about showcasing the beauty of Sri Lanka. We felt safe, well looked after, and never rushed. This was one of the best travel experiences we've had, and we would highly recommend this company to anyone looking for a memorable and stress-free holiday. Nothing is too much trouble. The communication Andrew and colleague was excellent. Our guide for the day took us also to our elephant tour which was truly the highlight of our trip to Sri Lanka. Seeing these magnificent animals in their natural environment was an unforgettable experience. The guides were knowledgeable, respectful of the wildlife, and provided fascinating information throughout the tour. Everything was well organised, and it was clear that the welfare of the elephants was treated with care and respect. The entire experience exceeded our expectations and left us with incredible memories and photographs. We sat on an elephant and had a ride we also got to learn a lot about these magnificent creatures. We fed and played with them we bathed with them and they playfully sprayed water from their trunks. If you're visiting Sri Lanka, this tour is an absolute must-do. Highly recommended! Last but not least our driver Rajitha who picked us up to and from the airport he was such a great guy we felt in safe hands with him and pick up and drop off was excellent and prompt. All in all each and everyone one made this exceptional stay and trip memories for us all that will last a lifetime. Thankyou to you all ❤️

Pleasant stay, nice place, good location. Tasty food.

Perfect location, ruined by hotel endorsed spice garden scam and insulting activities manager. Had a terrible experience with *** the activities and transport manager. He arranged a day of activities for us which included a free visit to the local spice garden Luck Uyana, where we had a very convincing and seemingly informative tour and demonstration of all natural, traditional Sri Lankan herbal medicinal products. Following the tour, we spent 49,000lkr ($210 AUD!) on all natural, herbal medicinal creams and oils which we had been shown and sampled during the tour, bought for ourselves and as gifts. When we got back to the hotel I decided to try the all natural traditional hair removal cream but as soon as I opened the jar I smelt the unmistakable stink of cheap chemical hair removal cream Nair. I had paid $90 AUD for a about $5 AUD worth of pure chemical Nair that had been dyed yellow and repackaged. The saffron pigmentation corrector cream was the exact same colour and no doubt was just cheap moisturised dyed yellow, and our pure sandalwood oil a blend of cheap plant oils and more! We understand it was our own naivity for getting scammed however we didnt expect the hotel to drop us off at a total scam operation. But what really made the experience bad was a Hotel activity manager *** response. He tried to brush us off, argued with us saying herbal medicines dont work on everyone and how do we know its fake products, but you could see on his face he already knew it was all a scam, and couldnt even pretend to hide it when he smelt the chemical cream himself. His story constantly changed and all we wanted was our money back, and to voice our disappointment in the hotel that we trust to look after us during our stay instead dropping guests off at a scam operator, and that they should not continue this in the future. ***did not acknowledge any of our points or agree we had been scammed and story constantly changed back and forward between he has never had a complaint and everyone loves this spice garden, to then saying he has taken other people back to get refunds and they will not stop taking guests there. He kept repeating that it is a semi government place, however that doesnt change the fact that we had hust bought a bag full of fake and chemical products. He was unprofessional, rude, laughed at us before we insisted he come back with us to get our money back. After a very unpleasant experience we spent the night at the hotel, just to wake up in the morning at 7:15am to message and screenshots on whatsapp from***showing some guest reviews that enjoyed the spice garden and saying "u know reviews dont lie". This is incredibly petty and unprofessional, we were trying to enjoy the stay and forget about the unpleasantness of the day before, why he thought it was appropriate to message me again in the morning to drag it all up again to try and prove some point. Hotel activities manager messaging guests early in the morning with messages to imply we are the liars since the few other random reviews "dont lie" is shocking.