Hotel Carmen

Good value for money on a normal day but for me (in a summer day), I could have a better deal. A couple of things for your note. 1. If you are travelling in summer, take into account that the fan is working well. for me it was not, we had to suffer for slow moving fan that too one in the big room. 2. Room size is good with provision for a small kitchen and cutlery. Manageable for a couple of days. 3. Location is good with connectivity. 4. Worst part: Checkin process if you have not contacted the hotel before hand for the checking guidelines. Pls note that this is not a full time reception desk sitting there, so you must have your checkin instructions with you if you are reaching there late in the evening. Weekends are even worse where reception desk is available only for 3-4 Hrs I believe. If you are booking from Agoda, cleary provide instructions beforehand and be absolutely ready. I struggled to get hotel contact from Agoda wither phone or email. Overall, I would say it was as such a good property but my experience was not great. Still4 stars in case you travel another day in winter or off summer. thank you.

The location is convenient, with a direct tram to Gare Cornavin, and the private in-room shower was a welcome feature. However, the reception is closed overnight and the shared kitchen is locked at night, which I wasn’t informed of. I had items stored in the fridge and couldn’t access them early the next morning, forcing me to adjust my plans. More importantly, I did not receive the pre-arrival email containing tram/bus tickets and, crucially for some people, the self check-in guide, which I checked with a receptionist and we were not sure why. This could cause serious issues for guests arriving late, as they might not be able to enter their room. Additionally, the Belgian fries bar next door can be noisy late at night, which I didn't care.

I arrived late to the hotel and there was nobody there at the reception to open the door. They did not share the code to the building in advance so I could enter after check in time on my own. I had to knock and wait for a long time until a resident by chance was leaving the building and opened the door for me.

The room is very small, I wonder if it is real 24 sqm. The room toilet is very smelly even after room service. Although the location is prefect which is very near to the Uni and also easy to go to the town. Also, the sound proof is not very good, I can heard the next door having zoom meeting clearly in the midnight.