Grand Continent Hotel - Rameswaram

The hotel staff are very polite and courteous. The restaurant and quality of food they serve especially the breakfast is awesome. Location is good. Highly recommended for peaceful and upscale stay at Rameshwaram

We booked 5 family rooms for a family trip. Pros: 1. Spacious room and convenient location 2. Exceptional and very accommodating service from the restaurant workers *** We had breakfast included in the room rate, they close at 10.15 am but we got delayed at temple but they waited for us to get back, very nice. Cons: 1. As soon as we got in the room bathroom smelled bad and when we complained they said it is because of salt water (??), they sent somebody with refreshner, did not help 2. A/C in one of the room did not work, one guy came and could not fix it and said will send technician. The technician came and adjusted the remote from Auto to Cool and said it will work in 30 mins, i said it did not work we already tried, he said this time it will work in 30 mins, it did not work we did not bother to call back and used fans 3. when we checked in i asked is it possible to have a late checkout in case we got delayed in the temple, the guy at that time said, he cannot give all 5 rooms but can give late check out for 2 rooms and we need to move all the luggage into these two, so before we went to temple we moved all the luggages into 2 rooms, when we came back it was a new guy ***, he said i am not sure what the other guy said at the time of check in, i cannot give late check out, it turned out we did not need and checked out on time but they don't keep their words 4. We booked 5 family rooms with double beds that accomodate 4 per room, we miscounted and booked 18 instead of 19, still less than room capacity, they charged 1500 extra for that one person i miscounted, it is our mistake with the count but 1500 felt too much especially the room already accomodates it. Overall, there are better options for the same price range, we should have went with our usual go to place but wanted to give it a try here and will not be going back.

Update: After posting my earlier feedback, I contacted the hotel's head office and explained my concerns. I appreciate that the matter was taken seriously and the staff's behaviour changed significantly thereafter. I would also like to mention that the rooms were well maintained and comfortable. We had booked 3 Family Rooms and 1 Balcony Room for our group, and the overall stay experience was good. The air conditioning in all the rooms worked exceptionally well, which made our stay very comfortable. However, there are a few areas where the hotel can improve. There was no refrigerator in the rooms, which would have been helpful for families and long-distance travellers. Also, there was only one charging point available in the room, located below the TV, making it somewhat inconvenient for charging multiple devices. I believe feedback should be fair and balanced. While I was initially disappointed with certain aspects, I also acknowledge the positive response from the management and the efforts made to address concerns during our stay. Thank you to the management for taking the feedback seriously and working towards a better guest experience.

I had a highly frustrating stay at this hotel due to poor maintenance and lack of basic service.Broken AC: The air conditioning in my first room was not working. It took multiple complaints before staff finally agreed the unit was faulty and moved me.Service Failure: After switching rooms, I discovered no bath towels were provided. Despite the room change, staff failed to deliver them until the following morning.The lack of attention to detail and slow response times ruined the comfort of my stay. I would not recommend this property until management improves their customer service.