Best Western Plus Hotel Ilulissat

Chaotic billing, arbitrary charges, unfair treatment of Asian travelers and disruptive staff blocking guests before departure. We stayed four consecutive nights with split bookings due to hotel room availability: 1 executive twin room + 1 standard room for the first three nights, one bedroom suite for the final night. All accommodation fees were fully prepaid on Agoda; all city taxes for four nights were settled fully upon check-in. 1. Unreasonable DKK 1000 late check-out charge On move day, the new suite was uncleaned. We only waited inside our original rooms for relocation without overstaying. Receptionist *** forced us to pay late check-out fees. Charging guests for waiting during an in-house room transfer is unheard of across European hospitality. 2. Misrepresented executive room & unequal treatment of Asian guests The executive twin room booked via Agoda was downgraded with terrible views, inconsistent with platform photos. Discriminatory room allocation towards Asian guests is evident. 3. Staff attempted duplicate city tax charge without checking payment records (unsuccessful) All four nights’ city taxes were fully paid at check-in. During room transfer, *** did not verify our payment history on the hotel system and tried to charge city tax for the fourth night again. He backed down only after we reminded him of the previous payment. This matches numerous public complaints about repeated tax charging at this property. 4. False accusation of unpaid bills, blocking our departure, resulting in missed airport shuttle All charges were prepaid with zero outstanding balance. As we were about to take the airport shuttle, *** blocked us publicly, falsely claiming unpaid suite fees and involved his supervisor to prevent us leaving. We consequently missed our scheduled shuttle. The hotel only sent a vague apology afterwards and refused to address the staff’s serious mistakes and misconduct. Poor management, flawed financial procedures and unfriendly attitude toward Asian travellers. Strongly avoid this property.

Chaotic billing, arbitrary charges, unfair treatment of Asian travelers and disruptive staff blocking guests before departure. We stayed four consecutive nights with split bookings due to hotel room availability: 1 executive twin room + 1 standard room for the first three nights, one bedroom suite for the final night. All accommodation fees were fully prepaid on Agoda; all city taxes for four nights were settled fully upon check-in. 1. Unreasonable DKK 1000 late check-out charge On move day, the new suite was uncleaned. We only waited inside our original rooms for relocation without overstaying. Receptionist *** forced us to pay late check-out fees. Charging guests for waiting during an in-house room transfer is unheard of across European hospitality. 2. Misrepresented executive room & unequal treatment of Asian guests The executive twin room booked via Agoda was downgraded with terrible views, inconsistent with platform photos. Discriminatory room allocation towards Asian guests is evident. 3. Staff attempted duplicate city tax charge without checking payment records (unsuccessful) All four nights’ city taxes were fully paid at check-in. During room transfer, *** did not verify our payment history on the hotel system and tried to charge city tax for the fourth night again. He backed down only after we reminded him of the previous payment. This matches numerous public complaints about repeated tax charging at this property. 4. False accusation of unpaid bills, blocking our departure, resulting in missed airport shuttle All charges were prepaid with zero outstanding balance. As we were about to take the airport shuttle, *** blocked us publicly, falsely claiming unpaid suite fees and involved his supervisor to prevent us leaving. We consequently missed our scheduled shuttle. The hotel only sent a vague apology afterwards and refused to address the staff’s serious mistakes and misconduct. Poor management, flawed financial procedures and unfriendly attitude toward Asian travellers. Strongly avoid this property.

This was by far the best hotel I stayed at in Ilulissat, and I wouldn’t hesitate to book it again. The location is perfect—right in the centre of town, with supermarkets, cafés, restaurants, and tour operators all within a short walk. Everything you need is literally on your doorstep, yet the hotel still offers beautiful views. The rooms are modern, comfortable, quiet, and equipped with everything needed for a relaxing stay. I slept very well every night. One of the highlights was the restaurant. The food was excellent, and what surprised me most was that the prices were very reasonable. Compared with many of the more basic restaurants in Ilulissat, the prices were similar, yet the quality of the food and overall dining experience was on a completely different level. It was exceptional value for money. The hotel also has an infrared sauna, which was a lovely bonus after a day of exploring. Most importantly, every member of staff I encountered was genuinely friendly, welcoming, and incredibly helpful. Their professionalism and warmth made my stay even more enjoyable. I stayed here for five nights and absolutely loved it. I tried another hotel for my final two nights and immediately wished I had stayed at Best Western for my entire trip. The difference in service and overall experience was remarkable. If I return to Ilulissat, I won’t even consider staying anywhere else. I highly recommend Best Western Plus to anyone visiting Greenland.

Centre of city, all needs just nearby