Bayshore Luxe by Prime

For a family of 7 (with 3 seniors), super comfy ng stay namin. Ang ganda ng place and plus points ung massage chair and smart tv w/ netflix. Will definitely book again. Accomodating din yung staff. May times na nawawala yung net, pero ilang minutes lng naman. Malakas din kahit 7 kaming nakaconnect.

Away from the center. Good for loner person and quit timr

⭐ 1/5 – Terrible Check-in Experience and Poor Customer Service This was honestly one of the worst accommodation experiences we’ve had. We specifically requested early check-in, expecting that if this could not be accommodated, we would at least be given clear instructions regarding the check-in process. Unfortunately, we were only accommodated at the exact standard check-in time of 3:00 PM, and we ended up waiting in the lobby for almost an hour. What made things worse was the complete lack of communication and check-in instructions. No one contacted us or provided instructions through Agoda regarding whom we should look for upon arrival, despite the host already requesting our contact details. When we arrived, the guard asked us who our contact person was. We had no idea because we were never properly informed. To make matters worse, there was no mobile signal and no Wi-Fi in the lobby, so I couldn't even access our previous Agoda conversation. The guard eventually asked us to go outside the building just to get a signal. I had to screenshot the building details and show them to the guard, and only then was he able to contact the person responsible. We were instructed to go to the 17th floor, where we were told someone would be waiting for us. However, when we got there, there was no one waiting and we weren't even told which room to go to. When we finally entered the unit, we were extremely disappointed. The beddings were not properly prepared, there was a foul odor, there were no towels, no bidet, and the internet/mobile signal was extremely poor. We contacted Kim, the contact person, and requested if we could be transferred to a different room, preferably a clean studio-type unit with stable internet. Unfortunately, the response came across as very sarcastic, saying that they had no available room—as if it were our fault that the unit assigned to us was dirty and had no stable internet. Kim then said that he would send housekeeping. A housekeeping staff came in, and when I showed her the sofa bed, she herself said that the room was not yet ready. What she did was simply put a bedsheet over the sofa bed, which did not address the fact that the sofa itself appeared unclean. At that point, I simply accepted that this was probably where we were expected to sleep. We eventually decided to leave because we were there to celebrate my birthday, which we had already mentioned to the host beforehand. We didn't want to spend the entire day dealing with this issue. Then, at around 9:00 PM, the host contacted us and informed us that they would transfer us to another room. We eventually moved to the new room at around 10:00 PM. I appreciate that they eventually transferred us to another room, and I do thank the host for resolving that part of the issue. However, there were too many explanations afterward—such as Kim not feeling well and something supposedly being left in the sink that caused the foul odor. Regardless of the reasons, the overall customer service and handling of the situation were still very poor. Guests should not have to go through all of this just to check in. Clear instructions should have been provided beforehand, the unit should have been properly cleaned and prepared before check-in, and concerns should have been handled professionally rather than sarcastically. Thank you for eventually transferring us to another room, but overall, this was still a very disappointing and stressful experience. I hope the management improves their communication, cleanliness, preparation, internet service, and especially their customer service.

Very inconvenient na hindi stable wifi, pero mahal and ang bilis maningil when you exceed a person. Mas okay nang sa hotel mag check in kesa dito. May bfast pa kasama pag hotel. Walang toothpaste or what, bodywash and handsoap lang meron.