Asia Grand Hotel

A very decent hotel with an affordable pricing and the hotel staff is very helpful

The moment I opened the door after checking in, I was immediately greeted by a strong smell of cigarette smoke. That was already a terrible first impression. According to the photos advertised online, the room was supposed to have a table and chairs. However, there were none. The actual room looked completely different from the photos. Everything was old, worn out, and poorly maintained. Perhaps the photos were taken many years ago, but the difference between what was advertised and what I actually received was unbelievable. The mattress was extremely hard and uncomfortable. Upon closer inspection, I also noticed that the wooden furniture, including the wardrobe and dressing table, was badly damaged, with peeling edges and visible signs of age. Everything looked neglected and desperately needed proper maintenance. What made things even more bizarre was finding several dusty glass slats from a window blind placed on the dressing table mirror, even though there were no blinds in the room. On top of that, there was a completely dusty umbrella sitting on top of the wardrobe. I honestly couldn’t understand why these things were left in the room in the first place. The overall condition of the room was simply disgusting. I went to the front desk to report these issues, but communication was difficult because the staff had trouble understanding English. By that point, I was already physically and mentally exhausted from travelling. The room was so unpleasant that I simply couldn’t bring myself to stay there. To make matters worse, I had booked three nights at this hotel. I spent approximately 2–3 hours contacting Agoda’s customer service and trying to resolve the situation, but nothing was achieved, and I was unable to get a refund. What made the situation even more frustrating was that the reason I was denied a refund was simply because I had already checked in. But how was I supposed to know about these problems without checking into the room in the first place? I could only discover the terrible condition of the room, the strong smell of cigarette smoke, and the damaged furniture AFTER entering it. Am I supposed to inspect the room without checking in? It is completely unreasonable to expect guests to identify these problems beforehand. I should not have to bear the financial consequences simply because I checked in and discovered that the room was not as advertised. Eventually, I had no choice but to book another hotel at my own expense just to have somewhere decent to rest. Ironically, only AFTER I had booked another hotel did the original hotel finally offer a solution. They claimed that they had another nearby property where they could upgrade our stay. But by then, it was simply too late. I was travelling and needed a place to rest, not to spend hours dealing with a hotel that failed to provide the basic accommodation it had advertised. Instead of enjoying my trip, I was stuck in the hotel lobby, going back and forth with the front desk and Agoda’s customer service, desperately trying to resolve this mess. I had no proper place to rest while all of this was going on. In the end, I lost money on both bookings. I had paid for three nights at the original hotel and another three nights at the replacement hotel, and I couldn’t get a refund for either one. I ended up paying for six nights in total, even though I only needed one place to stay. A hotel is supposed to provide guests with a comfortable place to rest, not turn their trip into a stressful and exhausting experience. The poor room conditions, misleading photos, lack of proper maintenance, communication difficulties, unreasonable refund situation, and delayed solution made this an absolutely unacceptable experience. I understand that problems can happen, but what matters is how a hotel handles them. In my case, the room was far from what was advertised, and the proposed solution came only after I had already spent hours trying to resolve the issue and booked an

Kelebihan - ada 2 lif untuk 7 tingkat - 7E dekat saja. - staf receiption yang ramah dan boleh berbahasa melayu,ini sangat membantu. - hotel lama tapi ada renovation sikit² - saya ambil bilik family 4katil single dan ada 2bilik air..best. - aircon berfungsi baik. - parking bawah hotel (ground floor) tak panas tapi tak banyak ruang. Kekurangan - ada renovasi yang tak cantik seperti pintu tandas tak boleh lock - pintu bilik masih pakai lock kunci lama bukan keycard - restoren halal yg paling dekat kena jalan kaki sikit (Kai Tod Decha BangLoh yg harganya agak kayangan) - nak jalan kaki ke Lee Garden jauh.

Semua bersih pam tandas je tak berfungsi..