Al Ebaa Hotel Makkah

Good location, clean hotel friendly staff

الفندق جيد جدا نظيف قريب من الحرم اقرب فندق ك قيمة مقابل سعر 10 دقائق مشي للدخول لساحة الحرم الاستقبال كان لبق جدا جدا ومتعاون الحقيقة اخترلي غرفة تطل على الحرم الفيو فيها رائع المشكلة فقط ان لم يتم الدخول لتنظيف الغرفة على الرغم من تعليقي ل علامة التنظيف عندما خرجت من الغرفة

Over all the hotel was good , breakfast was also decent it’s just the walk from the hotel to haram there is a ramp that we have to walk on

Guest Review: Areas for Immediate Improvement. Pricy property. ​I am writing this review in the hope that hotel management will implement substantial operational changes. While high demand often leads properties to overlook systemic flaws, my experience did not reflect the value paid. Having stayed at various hotels globally including a remarkably better experience in Medina during this same trip this was my first visit to Mecca and I expected a much higher standard of hospitality. ​Below is a detailed breakdown of my stay across various categories: ​1. Location: 4 / 5 • ​Pros: The hotel is conveniently close to the Haram. • ​Cons: The walking route involves an uphill climb and a dangerous road crossing. There are no traffic signals, designated zebra crossings or yielding drivers, creating a significant hazard for families, children and elderly guests. Improved pedestrian safety measures or guidance would be greatly beneficial. ​2. Reception Staff & Help: 0–1 / 5 • ​Front Desk Professionalism: The front desk experience was deeply disappointing. Interactions lacked basic hospitality standards, including eye contact, welcoming greetings and empathy. Some staff members displayed an unwelcoming demeanor. However, I want to explicitly commend Mr. Hashim and Mr. Abdullah who remained helpful and proactive in resolving issues. • ​Communication & Training: There is a noticeable language barrier with certain team members and front-line staff would greatly benefit from customer service and cross-cultural communication training. • ​Accessibility: The reception phone lines were consistently busy making it extremely difficult to reach the desk from the room. ​3. Customer Service: 1 / 5 ​Throughout the stay, interactions with certain departments created the impression that guests were an inconvenience rather than paying patrons. ​4. Room Maintenance & Amenities: 0 / 5 • ​Missing Essentials: Basic room items such as hair dryers, TV remotes, extra towels, soap and tissues were missing upon arrival and required repeated requests. Despite asking multiple times over a 4-night stay, a working hair dryer was never provided. I never experienced in a 3 ⭐ ⭐ ⭐ Star hotel offers 5 ml of traveling tubes of Toothpaste, Lotion, Hand wash. Very inappropriate and difficult to handle and use overtime. • ​Hardware Issues: The washroom basin tap was loose, and the exhaust fan was excessively loud. Due to a lack of technical staff on duty during our first night, these issues could not be addressed until the following morning. • ​Underlying Cause: When speaking candidly with the floor staff, it became evident that the property is suffering from a severe staff shortage relative to its room capacity, leaving the existing team overwhelmed and unable to prepare rooms adequately prior to check-in. ​5. Housekeeping & Room Service: 2 / 5 • ​Staffing Constraints: The housekeeping team is severely overworked and under-resourced. It was concerning to observe that non-Arab support staff appeared significantly underpaid and unsupported. Providing basic amenities and fair working conditions for all employees is essential for a healthy hospitality environment. • ​Cleanliness: Room upkeep required constant follow-ups to request trash removal and basic cleaning services rather than being maintained proactively. ​6. Breakfast Buffet: 3.5 / 5 • ​Quality & Variety: The breakfast offerings are repetitive, featuring the exact same menu daily. The spread suits guests with an Arab culinary background well but international and Asian travelers may find options limited. I recommend trying it for one day before committing to the full package for your entire stay. ​Summary of Most Critical Issues • ​Severe Understaffing: Staff members are heavily overburdened, leading to delayed responses, unfulfilled promises of assistance and general operational breakdown. • ​Management Oversight: Management needs to conduct a thorough review of staffing levels, employee welfare, front desk training a