AQUATIC Apartments Sarande

L’appartement spacieux Stationnement privé Hôte très agréable

Very good location, close to center. The apartment has everything you need including the garage which is a must in the narrow streets in Saranda. The hosts are very polite and friendly. I recommend this apartment.

Everything was good. Internet connection is quite a challenge in Saranda in general.

The hosts are super friendly and helpful. The gentleman helped us with getting our hire car in and out of the garage every day, helped us with our luggage and was just a really nice person! The garage for parking is an absolute bonus as street parking is very busy. The apartment is close enough to all the touristy areas, bars restaurants etc, to enjoy them, but far enough away for the noise not to be a problem.

The stay was generally pleasant-we had everything we needed, including basic cooking supplies (tea, salt, coffee, a bit of olive oil, few bottles of water in the fridge), The bathroom had a washing machine, hairdryer, and large bottles of shampoo and shower gel, which was a nice surprise. We needed to climb a bit to find the apartment, but there is a short cut ( which is not showed on google maps) the owner showed it to us. The AC was working very good as well.

We stayed in this apartment for six nights. Upon arrival, the host offered us a 10% discount if we canceled our booking and paid in cash. We declined, as we prefer to have booking support for safety and security. We paid full price and asked for a bill. On the 5th night, a section of decorative gypsum fell from the ceiling and injured my friend’s arm while she was sleeping. After this incident, we no longer felt safe, as similar panels were installed throughout the apartment, including above the beds. The host offered a refund for the last night if we left; however, since it was our final night and we had a flight at 5 AM, it was not easy to find alternative accommodation for five people at this price. Therefore, we remained in the apartment, taking precautions by moving the beds to the center of the rooms. The host’s father was very polite and sincerely concerned about my friend’s injury. He disinfected her scratches and returned multiple times to assist us, such as showing us how to use the stove and restoring electricity after it was cut due to the use of kitchen supplies. He was extremely helpful throughout our stay. After checkout, we received an email stating that our booking had been canceled, and that the host reported a “no show,” which is untrue. We were told this was done accidentally by the host’s mother, but given that the host had previously offered a discount to cancel the booking, it does not seem like an accident. This handling was unfair, as we had paid the full price, our stay was not counted toward our Genius Program benefits, and we received no compensation for the distress caused by the falling ceiling panels. Overall, our stay in the apartment was okay , but the situation could have been handled far better, and the cancellation issue left us feeling treated unfairly.