Ski Bird

Lounge area was my favourite

I didn't like that I had to put on the bed sheets and linen to be honest, at the level property I'd expect it to be done before arrival

The furniture, the house the location. Close to shops very clean place. We were sad to come home because it was just so peaceful. Wish there was some snow at the front that’s all

Everything was great so warm and welcoming. I felt bad for not vacuuming afterwards because I like to leave as I receive even if I clean up after me

Very comfortable and cosy chalet.

The accommodation description on website said it was 19km from Falls Creek, so we drove from Melbourne to ski at Falls Creek. It is 19km - as the crow flies - which we were not told until we called the not helpful agent to ask what the 19km route to Dinner Plain was. We then had to drive 2 1/2 hours in the dark from Falls Creek to Dinner Plain on top of the 6 hours we had already driven that day. We also had to negotiate with Hotham, where we skiied the next day, to accept Falls Creek lift passes - which they did as a favour (good for them!! that's what good customer relations looks like). The agent was not in the slightest interested in helping or even acknowledging the issue with how the property was sold on the website. No follow up the next day to try and resolve the issue, as they had promised to do. I also bought and wasted a $260 resort pass for Falls Creek as a result. When we got to the house, the beds were unmade and towels and sheets just left in a big bag at the front door. Heater upstairs didn't work, drawer for dishwasher powder didn't close. So for the premium money we spent on this accommodation, this presents very poor value for money.