Simply Morzine - Chalet Coeur de Morzine

Location perfect. Bootroom & access with washer / drier fabulous. Kitchen has all we needed. Beds all comfortable.

Living room seating just worked for 5, but would not have worked for 10. Awkward space.

ideal location, close to all amenities. chalet comfortable .Welcome kit was a very pleasant surprise . Good storage for skis, boots etc. Entering through garage was good as we didnt have to traipse through chalet in wet ski gear. Liked having washing machine and dryer in the boot room.

bedroom storage not sufficient really. No wardrobe in bedroom 3 and 4 . no lock on bedroom 3 door.

Chalet very clean, comfortable (e.g. all the rooms have bathrooms) and perfectly located for both Summer and Winter activities (2 mins to centre of Morzine so right where all the main lifts go from) The service was really good. Prior to us arriving, there was a lot of communication so that we could make sure we hit the ground running for the holiday (e.g. we had prefilled all the details required for the Multipass, but more generally they introduced themselves as soon as we booked and gave us lots of information to help us decide what we wanted to do on the holiday. Also very quick to answer questions, responses always within a couple of hours and often withing minutes). They (Simply Morzine) took into account our early arrival time (3 hours before we could officially get into the chalet) so that by the time we arrived at midday the chalet had already been set up and we were able to get access. Reps were good, on hand when we needed them and had done all the activities we wanted to try, so were able to give us first hand experience. Also able to recommend others that we hadn't known about.

We didn't know that Simply Morzine was an organisation, so weren't expecting all the back-up services (reps etc) that were on offer. So we ended up booking transfers independently when it would have been easier and maybe cheaper to have done the whole thing through Simply Morzine. I'm not sure whether this is a criticism of Simply Morzine's description of the chalet on Booking.Com or of Booking.Com who may restrict what operators can say to avoid leakage to the operator's website.

As advertised, spacious, clean and every room had a bathroom so no arguments over showers!

Can be quite loud outside on a Friday/Saturday night due to the bars across the road but understandable!