Casas Holiday - Los Altos

Location is great as are the pools and the grounds. Beds were comfortable Person who met us with the keys was accommodating as through no fault of our own, we were held up at the airport and arrived later than we had advised.

All our passports were photographed on arrival. I don't know where they are stored or what is done with the information but it is something I am very uncomfortable about. Having looked this up on my return, it suggests that on 17th June 2025 the Spanish Data Protection Authority (AEPD) issued new guidance in relation to Royal Decree 933/2021 noting "No copies of ID documents: The AEPD has clarified that accommodation providers must not request a copy of guests’ national identity documents or passports. Doing so would breach the data minimization principle set out in Article 5.1(c) of the GDPR, since these documents include more personal data than is strictly required under the Royal Decree. Data collection methods: According to the AEPD, it is sufficient for guests to provide a form (either online or in person at the accommodation) that collects only the data required under sections A.3 and B.3 of Annex I of the Royal Decree" Bedding was just an empty duvet cover. Would have liked a light-weight duvet in it. Other rentals have supplied a dishwasher tablet for each night stayed. There weren't any. Other rentals have also supplied one toilet roll and one spare fore each bathroom. There were no spares. I would prefer to pay 10-15 euro more per booking and have these provided - especially the dishwasher tablets as then you can be more sure that the previous occupants will have used them and the dishes/glasses/cutlery will be clean. There was no peeler in the kitchen which made peeling carrots and potatoes challenging! There were lots of ants.

Great apartment, clean and spacious

Nothing great location and complex

Läget och poolområdet är fantastiskt. Lägenheten är toppen, några små bekymmer med diskmaskinen och kylen, men det löste sig. Ägaren var enkel att få tag på och väldigt tillmötesgående. Lugnt och barnvänligt.

Vi är nöjda med allt.

Nice and clean.

No double beds- two single beds pushed together and with a little baby it wasn’t ideal. We requested a baby cot which wasn’t ready for us when we arrived- we did receive it later that evening but it wasn’t assembled for us and it took us a while to figure it out. The lady who showed us the property wasn’t very friendly in fact she was quite rude. She was clearly very annoyed that we were 30 minutes late and made no attempt at hiding her annoyance. I received a text saying “I will wait 10 more mins MAX” . I tried to explain that I wasn’t aware that she would be waiting there for us ( I thought it would be a lock box or something similar) and that my baby was very unsettled in the car on the way to the property but she didn’t want to know. She demanded our passports and when I said my baby was asleep and the bags were next to him she just waived her arms abruptly and said I need them. You also don’t get the sun in the mornings so the property can feel quite cold. I actually needed to use the air con on heat mode.