Grand Hyatt Xi'an

Everything from the staff, the decor the food and the facilities were wonderful. Top tier service from the staff and my room was AMAZING! I was here solo for a birthday trip and they were kind enough to give me a little cake to celebrate. I also dined at Chang’an Bridge - the food was delicious, definitely one of the best meals I had in China 🇨🇳

It’s a bit far from the City Wall where most of the tours leave from, but it’s very close to a subway station or a 25-30min drive to the wall.

Very big and comfortable room, huge bathroom. Easy to park a car in the free of charge underground garage. Beautiful view from the window. Very delicious breakfast with extremely big amount of various dishes, vegetables and meats. Fantastic Italian restaurant for a dinner.

Nothing

there are some few functionaries could be much better if they are better trained. Ex. The sauna today was all off at 7 PM and the schedual considered in your official info is that it closes at 10:30 PM Not only they were disconected. There were also not towels avilable

This intends to be a positive critic that could get your hotel even better

I have mixed feelings about my recent stay at the Hyatt. On one hand, the hotel is generally very nice and the staff is helpful. However, our arrival was quite disappointing. ​We checked in late at around 1:00 AM after a long journey and were exhausted. Unfortunately, the air conditioning in our room wasn't cooling properly, it was only blowing air like a fan. Because we were so tired, we didn't realize it immediately and spent the night in a room that was 27°C. I woke up the next morning with a terrible headache from the heat. ​To the hotel's credit, they moved us to a larger, better room the next day. While I appreciate the upgrade, the "Hyatt experience" is supposed to guarantee a perfect night's sleep from day one, and unfortunately, that wasn't the case here