Worldmark West Yellowstone - 2br Condo

Loved the location and the facilities.

We had a great time! The property had everything we needed for it to be the base camp for our daily adventures in and around Yellowstone

We enjoyed our stay at this property. Exceeded our expectations. Very close to Yellowstone entrance. The resort has lots to do, a game room, outdoor playground, basketball court, indoor swimming pool and hot tubs. All staff were friendly. Inside the condo there were very comfortable beds and pillows, ample kitchen supplies such as pots/pans/dishes/utensils. We are happy that we choose this property!

When we arrived, exhausted from 20 hours of traveling, the woman at the desk was not friendly or helpful. She assigned us to a third floor until that was much smaller than what was pictured and was blazing hot when we arrived. The keys she gave us did not work which meant going back to the desk and waiting again. Finally she said the battery on our unit door was dead and she came up to let us in. The following day they replaced the battery but when we came back from hiking, the keys did not work again. We walked back to the front desk which was far from our unit and they said our keys had been programmed that we are leaving that day, which was obviously wrong. We got that sorted out and headed back to the unit again. The pool chemicals were not proper and the water was so cloudy that you could not see more than 1 foot down. There were clumps of hair in the pool, bandaids stuck to the bottom…you get the idea. Only one hot tub had working jets, the other was broken. Overall the pool lounge area was clean, but they didn’t have a bin for used towels so they were just thrown on top of a shelf when you came into the pool area. The dishes and pots and pans were minimal but sufficient for our family of three. We only cooked one dinner and used the outdoor gas grill which was great, but using the stove heated up the unit horribly. There were no ice trays and there are no ice machines in the building. Overall, it served our needs but the key issue was very annoying. The building was at 1/3 occupancy and being placed in a third floor unit with no air conditioning seemed needless. There was at least a 10 degree difference from the first to the third floor. This rental was not the best price for the building, but I thought I would have a unit that was at least the same size! The couch sat 2 people and there was only one side chair. Also, the box fan provided was broken and only worked on low. The unit we had was not worth the price for sure! Also, before arrival, the host provided the wrong last name and at first said I would need to pay a fee to correct it! I looked at my emails and saw they had the correct name at first but then used my old last name. I pointed it out and they adjusted it for free.