Hotel Maha Luxmi Palace katra

It was pleasant stay in the hotel Highly recommended. Nice staff, nice food in the hotel Easily accessible public auto

Good for staying,

Perfect location and good facilities at an amazing price.

My family and I stayed here for 2 days, and unfortunately, the overall experience was extremely disappointing. The issues were not limited to one isolated incident; they involved check-in, cleanliness, basic amenities, maintenance and overall hotel management. 1. Room not ready even after the scheduled check-in time The official check-in time was 1:00 PM, but I reached the hotel at around 2:45 PM and the room was still not ready. I had to wait at the reception with my family. The reception waiting sofa was also broken and poorly maintained. 2. No proper reception/front-desk arrangement After waiting for approximately 10–15 minutes, a staff member came to complete the check-in. I later came to know that he was actually the cook, who was also handling other hotel responsibilities. This clearly reflects the lack of proper front-desk support. 3. Room was not properly cleaned Even after finally receiving the room, I found that it had not been cleaned properly. I had to contact the hotel again using the contact number provided through Agoda and the hotel's direct website, after which cleaning was arranged. What makes this more disappointing is that I had already contacted the hotel two days before arrival and again approximately one hour before reaching the property, specifically to ensure a smooth check-in. 4. Advertised amenities were not actually available/functioning I selected this property after checking the amenities listed on Agoda. However, several of the advertised facilities were either unavailable or non-functional. - The TV was not working. - The AC in my original room was not working. - The property is listed as non-smoking, yet guests were smoking inside. When I raised the concern, the staff member said that it was difficult for him to stop guests from smoking. I understand that the individual staff member may have limited authority, but this is ultimately a management and enforcement issue when the property advertises itself as non-smoking. 5. AC issue resulted in a room change Since the AC in my room was not working, I raised a complaint with the hotel. Eventually, the hotel shifted me to another room. While I appreciate that they provided an alternative room, having to change rooms because of a basic facility failure was an unnecessary inconvenience during a short 2-day stay. One positive point — honest and polite staff The only significant positive aspect of my experience was the staff member's polite and honest behaviour. He openly acknowledged the condition of the property and explained that the hotel's operations had been very limited for the past 1–2 years, due to which several facilities and maintenance aspects had deteriorated. I appreciate his honesty and personal conduct. However, this does not resolve the fundamental issue that guests are still being offered rooms based on amenities that are either unavailable or not maintained. Agoda support was also disappointing I am also not satisfied with the support received from Agoda. When a property is booked based on the information and amenities displayed on a booking platform, there should be an appropriate mechanism to address situations where the actual condition differs significantly from what was advertised. Overall: This was a very disappointing experience for my family. Basic expectations such as a ready and clean room at check-in, functional AC and TV, properly maintained facilities, and adequate reception support were not met. My recommendation to the hotel management is simple: restore and maintain the advertised facilities, ensure proper housekeeping and front-desk support, and make sure the listing accurately reflects the actual condition of the property before accepting further bookings. Based on my experience, I would not recommend this property unless these basic service and maintenance issues are addressed.