Poinciana 011 Hamilton Island - Ground floor with buggy, valet service and seaviews

We changed our valet service to a day earlier but wasn’t communicated. Made a phone call to find out when/if they were going to pick us up.

Was all good

Great location, views and pool. Access to the golf buggy.

Decor and carpets are tired. Second bedroom bed was uncomfortable and there was little to no internet access.

The villa (unit) was big, modern and bright with a lovely open planned living set-up. There was everything provided that a guest could want including lots of freebies/presents and champagne. We even noted a pkt of birthday candles along with spare batteries in a draw along with manuals to everything if needed. There were 2 bedrooms, 2 bathrooms and an amazing outdoor & Bbq area with numerous chairs and tables. The unit is central to everything on the island and the inclusion of a buggy made getting around a breeze. There were beautiful bush and water views with abundant wildlife from the back patio area - overall a really nice villa with plenty of nice inclusions - would highly recommend.

A sticking front door made it nearly impossible to gain access at times (this should have been checked and fixed before our stay as it would have been the same problem for the previous guests). The contact details provided for maintenance issues was inaccurate so we had to spend time chasing this up with Lux Holidays. The pool was filthy and in a poor state of repair and was not inviting at all - needs to be emptied and resurfaced. We did note that the pool and surrounding area was cleaned half-way through our stay which did make it look a little better.. the unit block itself looks a little like a prison block, however for us, the benefits were clearly on the inside.

We had a minor issue that was resolved very fast and the staff were very professional and friendly in resolving the issue

apartment needs refreshment and update