Zenao Appart'hôtels Mulhouse

Location is perfect for access into town

Big shame. We stayed her three years ago and were impressed with the stay. Basic but very clean and nice rooms. This time We were highly disappointed. The room looked like it was cleaned in a rush or a very long time ago. Furniture seamed over used and needing replacing. Very disappointed because location is perfect. I also felt uncomfortable this time having to walk through the old peoples social area, last time we had no contact with their facilities but now it seams to be integrated together which is odd.

Clean and spacy room with balcony

Small bet, a bit strange feeling in facility dedicated to seniors (hygienics, breakfast in the room only)

very clean

breakfast

The so called hotel it’s literally a senior home. On the hallway smells like in a hospital. The atmosphere is gloomy. At lunch time the whole building smells like a cheap cantina. The so called breakfast is a joke and they make you eat it in the room so you won’t interact with the seniors because of their fear of getting Covid The rooms are cold, with old and beaten furniture. It’s smells like disinfectant inside. The bed is too small and very uncomfortable. We stayed for one night and we run away as quickly as possible. of course, they didn’t refund the money for the ninth we didn’t spend there. This shouldn’t be advertised like a hotel. And also all the above information that are real should be put in the description so people can make an educated decision if they want to book.

a little far away from the train station but you can also reach via tram. Breakfast was better than I expected.

Really big room with terasse. Very helpful lady at the reception (not a norm in France). Rich breakfast.

Quite a small bed and the mattress has seen better days, we were constantly falling to the middle.

The room was clean and spacious. Also the free parking is a +.

We had read that a pension for elder people is located in the same building with the hotel. Although unusual, we didn't mind at all.

Staff friendly and helpful. Parking, Room layout. At least after my complaint about catastrophic bed and the director was contacted by the helpless night shift, I was offered something like a show room apartment, that was most probably never used and not stinking..

Both mattresses in my room were dysfunctional saggy hollows without cushioning, letting me feel the wooden substructure of the bed. A hammock, as one of the reviewer wrote, is rather a benevolent adulation. Never ever I was offered such bad beds in my life. I am on Genius level 3 and I know what I am talking about: Most probably a 200kg immobilized person must have spent months in it. Unbelievable to offer such an impudence and take money for it. I should have better read the 1.0 reviews on Booking.com about this place, which, I can confirm unconditionally, all of them are true! Appart'hôtel sounds nice but the reality is nowhere near to that. It’s rather a bad joke, even if apartments are offered, who are indeed not too small and have a terrace indeed, from which you look only the backside of other houses, unfortunately. The accommodation is in fact a nursing home for elderly with an integrated care facility for disabled people. Not only the public areas are shared with the residents but also the apartments, which are embedded on the same floors, where the inhabitants are living in a bare and drear atmosphere! Accordingly the smell in the rented room was somewhere in between surface disinfectants or decubitus ointment. I suppose those rooms offered on booking.com are only available if not occupied by obviously frugal and unchallenging visitors of or the residents themselves. By the way: A damage deposit of EUR 200 is required on arrival but strange enough, you can avoid this amount to be blocked on your card by paying some kind of fee of € 2.10 with it. They do this to get access to your credit card details; because, if you pay that little fee in cash, they still want to block the amount of € 200. PS: Slippery floor tiles in shower, despite designed for handicapped people.

loved it

it was really good

Spacious and very clean rooms. Free parking within the city is a big plus.

The location, a room in a senior complex, is a bit unusual. For us not a problem though.

Location

It was like staying in a hospital

good location in Moulhouse, clean and quiet, pretty good value if you want to visit the close by cities !

based on an old people retreat, no cleaning was done during our stay even though we left the sign at the door, few choices for breakfast !

Since it was an Old Folks home, there were handrails in the hallway which were useful since I had a back injury. Free parking inside a locked gate. Close to the main downtown & a short walk to a few restaurants. Room was quite large with a refrigerator.

No hair dryer in the room. Very tiny table. No bars in the totally open shower to hang onto & floor was very slippery. Toilet paper dispenser was broken. 2 half rolls of paper were on the sink. Had to take our breakfast to the room, couldn’t eat in the dining room. Not sure we got the full breakfast since we didn’t speak French. Beds were low & like cots & room was bare.

The apartment was super spacious, not extremely cousy, but comfortable and one had pretty much everything one needed. A big terrace was also a plus (see picture). Check-in was rather late and Check-out early, but we could leave our luggage in a storage room. We spent a nice, calm night (no noises at all). The staff was very helpful and friendly!

Breakfast was rather symbolic (but good, especially the fresh baguette)

the apartment was clean, and nice facilities. It was a bit strange that the hotel was located in a senior residence.

The bed wasn’t too comfortable, but we heard others say that it was perfect.

The room was very spacious, quiet. The facility was pet friendly and the location was top. An easy walk into Muhlouse centre.

elderly home in the same building

Spacious apartment, with comfortable beds and little kitchenette (which was rather unexpected but welcome). Good sized bathroom with very good walk-in simple shower and, best of all, lovely soft large bath sheets!! We were very pleased with the accommodation, which was really excellent at the price. The location is quiet with easy free parking although not really central.

The breakfast was disappointing: weak coffee, dry patisserie. Not worth even the 8 euros charged, especially as you have to collect it on a tray and eat it in your own room (understandably because there are fears of Covid for the elderly residents but really better not to offer breakfast at all in these circumstances).

we had an apartment very comfortable

nothing

Spacious and well-equipped room with free private parking spaces right in front of the building. City center of Mulhouse within comfortable walking distance.

Before you book, please note that these are rooms in a nursing home. The rooms themselves are excellent and have modern furnishing, but maybe not the best place to pick for your romantic weekend. :)

Decent size of the apartment, facilities, quiet, parking and location.

The mattress was maybe getting a bit soft. Breakfast a bit basic but that was probably because of the Covid measures.