Ciqala Suites Hotel - San Juan

Came down to San Juan with a friend of mine. Stayed at the Ciqala Hotel for the few days we were there. The staff was very helpful and friendly, the room was quite nice, with a great view. All around a fantastic trip. Will definitely book with them again. Thank you to the staff of the hotel. A great experience!

it's very nice hotel i would definitely come back stays there

Staff was wonderful. We loved the area.

We were very excited to stay at Ciqala-booked months in advance but was disappointed in many things. Check in was terrible had to wait over an hour and half to get our room. Our reservation said express check in and all fees and taxes included. We were charged an additional $199 for fees at hotel. We witnessed this happen to at least four other people checking in also. One of the reasons we booked was the rooftop restaurant that was supposed to be opening daily. It was closed the first day and only opened at night. The website says (and still does) they were opened daily from 11am until 11pm.When we did eat there the host was rude and told us at first there were no table even though it was almost 3/4 empty. I will our dinner and drinks were amazing. They did not have coffee in rooms for our entire- said they had ran out. We were there 3 nights:( Housekeeping walked into our room at 8am without knocking-she said her list said room was empty. Staff was not helpful and some just unfriendly. The positives were the made to order breakfast was delicious and hot and there is a great little shop next door that has everything you need and the friendliest staff and customers. Overall we feel we were way overcharged for this hotel and will definitely be contesting the additional charges.