Living Asia Sunset Resort

Great location Loved the family room

The location was amazing. The outdoor area was gorgeous. The bed was super comfy. And the staff were very kind.

When getting out of the ocean I wanted normal water. Unfortunately the shower only had more salty water. Also there was no WhatsApp number shared for room service which was quite inconvenient to have to walk to the desk for everything. The last thing is there was no place to hang any clothing.

Great location Friendly staff Good pool Beachfront

Could just change towels a bit quicker.

We stayed here while celebrating two very special occasions — my birthday and our engagement. The hotel was clean throughout our stay, and the staff were always polite and friendly. The location was convenient for exploring the island, and Gili Air itself is undeniably beautiful, with crystal-clear water, turtles, great snorkelling and stunning sunsets. We also enjoyed discovering the many local cafes, seafood BBQ restaurants and snorkelling spots around the island, which ultimately became the highlight of our trip.

Unfortunately, the hotel itself was disappointing in several areas. While Gili Air is often promoted as a chilled, romantic island, this property is located in one of the busiest and noisiest parts of the island. On one evening, a nearby bar hosted a party with loud music that continued until around 3am, making sleep almost impossible. The room was clean but fairly average for the price. The mattress was by far the biggest issue. It was so uncomfortable that my partner eventually resorted to sleeping on a pool lounge cushion on the floor because he simply could not sleep in the bed. The toilet seat also did not fit the toilet properly, which made it uncomfortable to use and gave the room a somewhat unfinished feel. Housekeeping was also frustrating. Rather than simply servicing the room while guests were out for the day, we received daily messages asking whether we wanted the room cleaned. On multiple occasions we replied confirming that we did, only to return later and find the room had not been serviced at all. The restaurant was another major disappointment. Breakfast was included, but after a couple of mornings we chose to eat elsewhere because the food quality was significantly better in town. The service was consistently slow, and breakfast was among the poorest we experienced during our time in Indonesia. We also booked several services through the hotel, including bike hire, GoPro hire, a private snorkelling trip and a massage. Unfortunately, we would not recommend any of them. The GoPro did not work properly, the bikes were poor quality and unreliable, and the massage was one of the worst we have ever had despite specifically requesting a firm treatment. Most disappointing was that my partner had arranged a very special birthday surprise and proposal through the hotel, followed by snorkelling and a massage. While the proposal itself was magical, the activities organised by the hotel fell well short of expectations.