Tsuganoki

Absolutely mind blowing how well the service, facilities, rooms, onsen and food were. This was the best hotel in all of Japan we've been to in 17-days. While we were the only foreign guests, they were very welcoming, our server tried her very best to explain how to eat each meal with words and gestures, it was amazing. Can recommend to anyone that wants a quiet retreat from the big cities

Service, food and everything

I received several spam WhatsApp from a india phone contact number and apparently there is information leak

The diiner was very good and in an authentic Japabnese style

The size and the environment of the onsen is just OK.

I absolutely loved the open-air bath, although I initially thought it would have onsen water. It was amazing that the water's temperature is maintained at all times. It had gotten to hot at some point and I had to ask the staff to adjust it.

The building was a bit run-down, and the rooms just felt old and not super clean. I had someone from the station call the hotel to pick us up, but they told us the shuttle service from the train station was only from after check-out and they wouldn't accommodate when we arrived earlier. While this was reasonable, we saw the shuttle pass us on our walk to the ryokan as they were dropping off people. I felt snubbed and it left a stain on the rest of the stay. The service was mostly friendly, but the meals felt rushed and there was little care to attention. The food itself was also not great, which I was really disappointed about, as the kaiseki meals are such a big part of a ryokan stay. Dinner was really lackluster, but breakfast was slightly better. The fish served during both meals were dry, cold, and too salty. Most of the food lacked flavor, while they were nicely presented.