Magic Key - Near Disney

Good hotel affordable 👌 200 deposit

After staying here atleast 6 times this is the last. In my reservation I requested a ground floor room. Upon arrival I was assinged a second level room. When questioned I was told I reserved thru Agota and so I get the second floor. That not only happened, but with no elevator, I was forced to climb stairs (74 yrs old), upon reaching the top I found my room as the second from the last all the way furthest from the stairs. Every day walking the length and stairs was definately cruel, and discriminatory, just because I used a booking service. BTW there was no night that the motel as even half full, and I did check daily. There are many more places as nice and even cheaper. Don't let these people discriminate you just because you know how to save money. Let them drown in their own ignorance .....

I basically just got booked out my money never stayed and could not be reimbursed

My wife and two kids have used a couple budget hotels in this area so we can visit Orlando. Never have I EVER had an experience such as the one I had. When I pulled in, the property was treated like and looked like a motel 6 only used by shady activity and spring breakers spending their last $30 mom and dad gave them. I stated though “I won’t judge it off first impressions” against my better judgement and went to check in. Boy was I in for it I walk inside and the check in is behind plastic and a high counter like the got robbed one too many times but also don’t care about it enough to put in real security measures I let them know my reservation information and he says there is a $200 holding fee. I thought this was high being that nicer hotels and literally resorts are only charging $100 holding fee a minute or two down the road. I chalk it up to “this is what I get for trying somewhere new” and pay the fee. Now, it is almost 11pm. I am tired, just drove 1.5 hours out here, and already not happy that I paid more to stay here when better locations for cheaper are located on the app but this one had a slightly higher rating. We get in the room and it’s very basic, which is fine, because I’m tired and just looking to mainly sleep here. Upon observation, they had a list of items they had “inventoried” to supposedly be in the room with absurd charges like $90 for an alarm clock that wasn’t in my room. Reg flags going off everywhere but again, I’m tired with a wife and two kids 4 and under and want to just sleep. I go to use the bathroom and I was MORTIFIED. There was a mystery liquid all on the floor and urine in the toilet! So wanting to be done with this nightmare, I went to flush the toilet and of course. It doesn’t flush. So I lift the lid to the back of the toilet and I can’t describe to you how filthy and moldy and rusted out the back was. I thought “this has to be from like 1960 and hasn’t been cleaned since 1970” the water was murky and all types of awful. For me, this was the last straw and why I was ready to leave altogether. But I feel everybody deserves redemption so I went to the office to say something. And this is why I finally decided to write a review. I don’t write negative reviews, just avoid and word of mouth tell others. But this final interaction is what caused me to write this review. The guest service person I dealt with questioned me asking “well how do I know you didn’t just do that?” To which I replied calmly but also with slight annoyance “I serve to gain nothing from doing that. I was letting you know and hoping we be placed in the same style room with better cleanliness. It’s 11pm and I have 2 kids 4 and under. I gain nothing by lying to you and saying there is urine in the toilet and it doesn’t flush” so he repeated the same thing and so did I to which he seemed to lose his cool and said “okay, let’s go look at it” So with much disgust and frustration he marches to my room and I open the door for him. I informed my family not to go by the bathroom for this exact reason. He walks in the bathroom, looks at the substance in the toilet, that was murky, dark yellow, and smelled and looked at me after with a straight face: “that is just our cleaner” I looked astonished at him thinking “clearly this man doesn’t think I’m that stupid” and proceeds to manually flush the toilet as if that fixes the flushing issue or the fact our bathroom had urine in the toilet AND on the floor. He proceeded to storm out without a word and I was saying to him “what about the liquid on the floor?” And no response. Needless to say, I said to my wife “start packing up the room and I’ll look for another place to stay”. I’ve never left a place so quickly and luckily we found a place down the road we had been at once before and left. I complained of guest service at the desk and said nothing was taken from the room, you never provided this this and this from their ridiculous list and asked for my deposit back. The