Hampton Inn Louisville East Hurstbourne

Clean and friendly staff

First and most of the staff was very, very friendly and helpful and knowledgeable. They provided also a very large meal my first night there which was the weekend of the Kentucky Derby. It was laid out for a guess, and it was delicious, more food than anybody could eat. Also, they were free mint tulips. I thought this was well above and beyond what anyone would expect. Also I was given a free Christmas ornament, celebrating the derby before I left. They had those out on a table for all the guests. Your staff was helpful and answered questions and helped us locate transportation to and from the Derby. All in all a wonderful stay. The facilities were clean, neat and well cared for. The breakfast was excellent and offered a wide variety of food. Everything from eggs to cereal to bagels to fruit. The location was great. I was there for the Derby and it wasn’t far at all. It was away from the crowds and yet close enough to be accessible. I would highly recommend this hotel to anyone and if I’m ever in this area again, I will definitely stay here.

Nothing

The room was cozy and quiet, at the end of the hall, away from traffic noises. The breakfast was good, and the coffee was excellent!

The beds were awesome

On my last full day, baseball players started arriving early in the day for a big competition for the weekend. Originally, when I arrived I asked for an upper floor away from the elevator. The clerk must have thought it was funny to put me on the first floor in room #102 next to the stairs and side exit/entrance. It wasn’t too bad until Wednesday when the teams arrived, the teenagers took full advantage of those stairs from 2pm until 1am!! I had developed a bad headache in the afternoon and tried to rest but unfortunately they knew nothing about walking down the stairs quietly!! In the evening when I tried to go to sleep it was even worse to the point I met the boys as they came out the asking them to be a little quieter while almost breaking down in tears. I think they thought this was funny because they went out of their way to make it even more noisier. I eventually called the front desk and the girl was apologetic around 11pm but a lot of good that did me but said she would make an announcement?? I know the lobby by the pool table was congested and rowdy from morning until late night. My sons were in lots of sports and did competitions, I would have never allowed them nor myself to act in such a way ie these parents and children did!! Nor do I think the hotels would have allowed it, you should always think of your guests who are not there for competitions as well. They deserve a considerable quiet stay.