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Red Roof Inn Louisville East - Hurstbourne

Property building

Property building

Lobby or reception

Photo of the whole room

Photo of the whole room

5.9

(447 Ratings)

"Going to give my honest Opinion. When we booked I never checked the reviews till after booking I was in the verge of cancelling. But thought I would give it a chance. We got there Staff were lovely an..."

Verified guest

Don't miss out! Price and availability may change

5.9 / 10.0

Motel in Hurstbourne, KY

Reasons to book

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsFree WiFi/internet, Air conditioning, Smoking allowed and more

About this motel

Red Roof Inn Louisville East – Hurstbourne offers rooms with a flat-screen TV and free WiFi. Located in Louisville, the hotel is 13 miles' drive from Churchill Downs, home of the Kentucky Derby.

Map of Hurstbourne, KY

city location on map

Nearby attractions

Louisville Slugger Museum & Factory

Waterfront Park

Kentucky Derby Museum

Louisville Slugger Field

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

5.9

(447 Ratings)

"Going to give my honest Opinion. When we booked I never checked the reviews till after booking I was in the verge of cancelling. But thought I would give it a chance. We got there Staff were lovely an..."

Verified guest

Don't miss out! Price and availability may change

$$$$

5.9 / 10.0

Motel in Hurstbourne, KY

Reasons to book

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsFree WiFi/internet, Air conditioning, Smoking allowed and more

Map of Hurstbourne, KY

city location on map

Nearby attractions

Louisville Slugger Museum & Factory

Waterfront Park

Kentucky Derby Museum

Louisville Slugger Field

Available Rooms

About this motel

Red Roof Inn Louisville East – Hurstbourne offers rooms with a flat-screen TV and free WiFi. Located in Louisville, the hotel is 13 miles' drive from Churchill Downs, home of the Kentucky Derby.

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

5.9 / 10.0

(447 Ratings)

100% verified reviews

5.0 / 10.0

It served its purpose

Location

Very sketchy for the part of town it’s in. Heat didn’t work in the room told to wait and if it doesn’t turn on call back. Do WHAT!! I’m freezing sir! So I bundled up in extra layers and went to bed.

3.0 / 10.0

Sadly unimpressed

Convienece

No towels or rags in the room Shower sprayed water all over the floor with shower curtain closed Nothing to grab at the back part of the tub in case of falling There was a handicap ramp to get on the sidewalk blocked by snow

1.0 / 10.0

SUCKED won't be back

Refrigerator didn't work put my things in the cooler went to get ice all 3 of the ice machines out of order. Told them Refrigerator didn't work they wouldn't do anything about it. It will be my last stay at this locations

8.0 / 10.0

Stay was good

It was clean

Nothing

4.0 / 10.0

They suck and are rude

The location is nice

We only got one towel in our double bed room and one wash cloth with a reservation for 3. There was no toilet paper in our room and when going to ask could not find a worker to give us some more. The heater is blowing out cold air. The remote was missing for the TV and I called for one and never brought one. I finally moved the bed and found the remote along with a used condom and a pair of soxs. Finally I went to extend my stay at the office and my reservation I did through their call center gave me a price and confirmation but when I went in to confirm and pay I was told they were wrong and I was charged 20 more dollars. I then asked if I could go into the cheaper room and was told they do not have maid service on weekends so they could not do that. I then stated that there is only 4 total guest on property and if a new customer came in could they not book the cheaper room and he said that they would not give us a cheaper room or let us move. I then stated my confirmation given by redwood gave me a price and a confirmation number so I wanted that price and finally told no and I either pay 80 dollars or leave. I then asked for maid service which never came. Oh and not a single Ice machine works all 8 are broken.

6.0 / 10.0

good stay

LOcation is good, parking space is enough

No breakfast is provided at the location

5.0 / 10.0

Need maintenence person

No pet fee

Being expected to be maintenance when toilet wasn't working right. Wasn't able to switch rooms. Told no other rooms but walked past several empty rooms.

2.0 / 10.0

If there is nothing left...

Nothing

Nothing

1.0 / 10.0

Dirty, no service

Tub drains slow, stains on bedding, overall not very clean.Room was never cleaned, twice they took our towels and didn’t replace them.

6.0 / 10.0

Just needed somewhere to sleep, piss, and shower

Good location, right next to the highway/food. The price isn’t bad

Our sheets had cigarette holes in them, and a blood stain. Our toilet was making constant noise because the back was always trying to fill up with water. The shower had rust and mold growing, so they patched it up with wallpaper.

2.0 / 10.0

Definitely not worth the price, we would not use this place again

Location

For over $200.00 for one night. There was only 1 coffee packet. The staff provided more. No remote for the TV, staff tried to resolve, but couldn't, was extremely difficult to use with out it. A huge rust stain in the tub hidden under the mat. Only 2 very thin towels were provided.

1.0 / 10.0

Worst place in Louisville to stay and the manager is a theif..

Nothing I liked about this place .... it smelled the air didn't work and wouldn't give me a new room the sheets had a big stain on them, only some lights worked didn't have washcloths and wouldn't give us any.i had to clean the room and the floor just to bring my family in there even the bathtub was dirty. The staff was rude and acts like they are better then you the manager was the worst one... and she was even telling guys they could pay her and she would come down to there rooms..... booking should not tell anyone that is one of there hotels .. .

10.0 / 10.0

So all the stories I had read we had the opposite! So not sure why all the negativity as we couldn’t fault it!

Going to give my honest Opinion. When we booked I never checked the reviews till after booking I was in the verge of cancelling. But thought I would give it a chance. We got there Staff were lovely and friendly! Not like what I had read!! Rooms were spotless no bugs! Shower amazing clean

Nothing

1.0 / 10.0

Complete bovine fecal matter!!!!!!!

We arrived at our room and 15 minutes later we had to leave it because there was black mold in the air conditioner. It cause my wife to have an asthma attack and severely hindered her breathing. We almost had to go to the hospital. I spoke to the front desk and they refused to put us in another room or refund our money. We had to sleep in our truck over night and then left Louisville the next day when we woke up. I spoke to an agent of booking that night who promised me I would be getting a refund because she had spoken to bookings contact with red roof while I was on hold. I was told that red roof would refund to bookings virtual credit card and then I would received the refund. That never happened so not only did we have to sleep in our truck and leave the next day instead of completing our trip, I was lied to and I’m out of $400 dollars for a 15 minute hotel stay that nearly had my wife in the emergency room.

We arrived at our room and 15 minutes later we had to leave it because there was black mold in the air conditioner. It cause my wife to have an asthma attack and severely hindered her breathing. We almost had to go to the hospital. I spoke to the front desk and they refused to put us in another room or refund our money. We had to sleep in our truck over night and then left Louisville the next day when we woke up. I spoke to an agent of booking that night who promised me I would be getting a refund because she had spoken to bookings contact with red roof while I was on hold. I was told that red roof would refund to bookings virtual credit card and then I would received the refund. That never happened so not only did we have to sleep in our truck and leave the next day instead of completing our trip, I was lied to and I’m out of $400 dollars for a 15 minute hotel stay that nearly had my wife in the emergency room.

5.0 / 10.0

Do better

No breakfast Staff wasn’t very friendly Room wasn’t very clean upon arrival

6.0 / 10.0

Good no real complaints. Security guard or something would be great.

Good price. Safe area. Near places.

Front desk workers were not always available. Key kept messing up.

1.0 / 10.0

I didn’t get a chance to stay. I booked online a room for a homeless couple and they’re one year-old child. When I got t

Location

The manager was very rude!

1.0 / 10.0

Shambolic

Nothing

Dirty, old, didn’t have my room serviced for 3 days after asking every day. Light didn’t work and didn’t get fixed. Safe was locked and was told they didn’t know how to open.

8.0 / 10.0

Affordable and convenient

Value affordable

Bed could have been more comfortable but it served its purpose

2.0 / 10.0

We’ll never stay at another red roof again anywhere

Nothing

Being overcharged lied to was told how to get out of the hotel room because I booked it through a third-party, even though I had already been there kept my deposit for no reason traffic horrible

7.0 / 10.0

-

No, thanks

No, thanks

5.0 / 10.0

Isn't that enough

Wasn't any

Letting you know that you had to pay a 50 dollar deposit, at check-in when you book room, on line, because you might not have the cash on you, you, had to have50 dollars, I tried to give them 60 dollars, they wouldn't take it had to be 50 dollars after digging around I finally found 50 dollars, other than that everything else was good isn't

1.0 / 10.0

This place is bad they didn’t allow me to get in the there

They don’t allow me

1.0 / 10.0

I will never book with Bookings again

Front desk clerk was very rude

The facility was very dirty

3.0 / 10.0

Pay the cleaning crew

Close to restaurants.

Cleaning crew didnt show up the whole time i was there.

10.0 / 10.0

Great staff great value

location and great staff

housekeeping needs to clean under the beds because my dogs kept finding trash under there

10.0 / 10.0

great staff great value

great staff great value

trash found under bed

7.0 / 10.0

Cheap but bathtubs where not clean

Beds

Bathroom

1.0 / 10.0

We left and want a refund!!!!

Nothing. Agent at desk was friendly and tried to make good of a bad situation.

There were people hanging out all over. Unsure about the safety. We were given a key to enter room. Outside door was unlocked and inside room was unlocked. I was yelled at in parking lot to move my car, due to blocking traffic. It was not even my car. We had to reverse to get out due to being blocked. Belongings were in the room. We were given a room that someone was already in!! Hall smelled of weed, though, there was a sign saying "no smoking". We asked for a refund. Booking.com needs to help with this. Unsafe and unpleasant place.

7.0 / 10.0

The stay was ok for the cost,just disappointed in the amount of trash in/around building and smoke smell in the room

the cost and location was great

the trash around the building was overflowing, the room smelled terrible of old smoke, not enough towels in the room.

3.0 / 10.0

Horrible service

The big bed

TV didn't work right. No channels worked. Toilet was backed up. Then i lost my wallet after checking in and tried staying another night but they wouldn't let me because I couldn't show an ID after I checked in originally with my ID just the night before. So basically put us out with nowhere to go since I had no wallet with an ID.

FAQs

Is parking included with this motel?

Parking is not specified as an available amenity at Red Roof Inn Louisville East - Hurstbourne. For more information, we encourage you to contact the property about where to park.

Is there a pool at this motel?

We didn’t find pool listed as an amenity for this motel. It may be worth double checking if a pool is important for your stay.

Is Red Roof Inn Louisville East - Hurstbourne pet friendly?

Unfortunately, this motel is not pet-friendly. Try searching again and filter for "Pets Allowed"

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