Sheraton Erie Bayfront Hotel

Location, cleanliness, ease of parking, dining

Nothing

The service was exceptional.

The parking was complicated and the hotel was crowded

Location

we had breakfast included in the rate but when we went to eat at 8:30am nothing much left and attendant was in the back but did not re-fill, also payed for early check in but pool closed!

I liked the bay view at sunset, that was beautiful. I liked the overall esthetic and look of the hotel.

The bathroom shower was moldy and dirty, I wore water shoes just to take a shower. There is a cement pole outside the window that had a livery large light on all night long, couldn't get a nice dark room. The bathroom was only lit by the mirror, which was far to dim for actual shower or toilet use. The club lounge options were minimal at best, did not have the upscale vibe I was expecting for that level. - this floor also does Not have an ice machine, you have to go to other floors for ice. I explained during check that the card that was "scanned for incedentals only" was not to be used for the room, well they put the whole room in the card. Additionally there were some issues with both rooms I was issued and when discussing one of the issues with the manager, she hung up the phone. Highly unprofessional! Overall, I was highly disappointed with the hotel, especially as its supposed to be upscale and for the cost.