Hyatt Place South Bend/Mishawaka

Clean

All good

Everything

Nothing

The room layout was very nice, good breakfast bar, excellent customer service and my daughter forgot an item and the hotel had a list of free items for that reason. They had free brushes, feminine products, toothpaste, sewing kits, makeup remover wipes and I could go on and what was not free they had to purchase or borrow. They really think of everything.

The bathrooms are dated and look not so inviting and dirty. The pool hand rails are broken, the blankets look molded or something they need replaced either way. Room was very dusty , telephone didn't work in my room. There is only 1 microwave in the entire place. The lock to my door the key code thing kept falling off and I kept putting it back on.

Breakfast was good being that it was complementary, though the price of the room did not seem to reflect a complimentary meal.

We have stayed at different Hyatts. Last October, I paid the same amount or less for the same type of room in downtown Indianapolis. The room was much cleaner and it was ready without any issues. I did not like that when we came in, the receptionist had to text another staff member to see if a room was ready for us. We checked in well over an hour after check in time. She did explain that they were fully booked up the night before, but the way it was worded was unprofessional. The pool area lacked cleanliness. If a hotel is that busy, it seems like someone should be working on keeping a pool clean multiple times throughout the day.