AmericInn by Wyndham Oswego

The facilities were generally good; however, the level of hospitality fell below my expectations. My room was not cleaned during my stay, despite housekeeping staff cleaning rooms nearby. On one occasion, I ran out of towels and contacted reception, only to be told that I needed to bring my used towels to reception in exchange for clean ones. As a British visitor, I found this unusual and inconsistent with the level of service I expected. I also felt that some staff members could have been more welcoming. Several employees passed by without acknowledging guests, although one member of staff later greeted me warmly. A greater focus on customer service and hospitality training could help ensure that all guests feel valued and welcome. I had originally planned to stay for nine nights but decided to leave after only two nights and move to another hotel for the remainder of my trip. One of the things I value most when travelling is a friendly and welcoming atmosphere, and unfortunately, this was missing during much of my stay. That said, I was pleased that my concerns were eventually addressed where staff bring in some towels after I questioned this and I appreciate the efforts made to resolve the issues . Overall, while the facilities were satisfactory, there is room for improvement in terms of service, communication, and guest experience.

What I did not like was the inconsistent level of service and hospitality. My room was not cleaned during my stay, despite housekeeping staff attending to nearby rooms. I also ran out of towels and was asked to bring the used towels to reception in order to receive replacements, which I found inconvenient and unusual. In addition, some staff members did not acknowledge guests when passing by, which made the atmosphere feel less welcoming than expected. As a result of these experiences, I shortened my planned nine-day stay to three days and moved to another hotel. Despite these issues, I appreciate that my concerns were eventually addressed, and I was satisfied with the outcome in the end.

I did not need to take advantage of the breakfast, but the person at the counter was nice and allowed me to grab a glass of orange juice past the time. The location is excellent, right by everything. The pool was great!

We didn't realize that you need to let them know if you want them to change your sheets -- we were there 3 nights and had the same sheets the whole time.

Staff was very friendly.

Location was perfect

* There is a strong disinfectant odor as soon as you walk in. It’s quite offensive. * No access over five days to bottled water! Vending machine was out of stock and never refilled. * I needed to add an extra day. I was charged an exorbitant amount! Gouging is NOT ok.