Quality Inn Cedar Park - Austin Northwest

The beds were comfortable.

The breakfast was pretty standard (fewer options than other hotels). The coffee bar had no fluff- powdered creamer with sweeteners. This only mattered because I had to be up super early and needed the caffeine. I am not a coffee lover and need it flavored.

The room was clean and the shower was great water pressure and hot water great.

Your breakfast choose was very disappointing I have had better. And you had no coffee was very sad about that. The hair dryer in the room did not work.

Clean

Room was not ready at 3:00 pm. We had to leave and come back

Friendly staff. Clean room. Quiet.

No carpet in guest room. Sink cracked. Insufficient hand towels (1). Only available luggage cart had a bad wheel. Tub/shower drain was slow.

The breakfast was very good and fresh. Room was clean but could have used the proper number of bath towels needed for amount of people in room. Had to ask for more,

I specifically asked before booking if pool was open and told YES. When we arrived, we were told it was closed and had been for a week already. Very disappointed for grandson. The coffee in breakfast area was horrible. Everyone was complaining. The machine made it so strong that you had to add 1/2 water to it to make it somewhat normal strength. Staff response to complaints were "JUST ADD WATER TO IT!"

Check in to dark stuffy lobby that looks nothing like pics. we can 4 hrs to help with flood rescue and relief time in leander. after long days and night we only wanted clean bed and feel safe. doors are never locked. i saw same people in parking for 2 days in and out using bathroom/littering but not staying in hotel. i ask sweet lady at front desk (this was friday 11th) when doors get locked as me and son are in and out sorting and working in car on our donations and flood work stops for next day . this is not ok. i have pictures of the stained walls and disgusting globs of whatever bodily fluids. I’m not gonna talk about mattress but pics of them is enough. two times i went to talk to someone at desk . empty. we waited 10 mins at front desk at 12:30am to check out early. The sleeping guy at desk ask for card, never if asking of stay or way we are leaving. i called tonight and was literally laughed at by Gustavo when i told him that we felt unsafe. we checked out several hrs early and stayed in car close to our volunteer site before being evacuated. originally i called tonight to see how long it took to receive my invoice after quality inns property manger “approves” it. i told him first thing “i know yall are not booking.com” but i am wondering how long does this take to receive” i immediately got interrupted as Gustavo says,”yea we aren’t with booking.com” that was the first thing that i said to Gustavo. this was a simple question and i simply wanted a invoice for my own record keeping. i am not happy now and i am needing to get a call back in regards to #1 review of your safety policies for guest #2 get an invoice #3 and now some form of compensation

doors open all night-safety issue!!! stains everywhere in room!!! loitering in parking front desk rude (minus lady at check-in ) chairs in room are so so dirty smells tv never works smoke detector in room 220 chirp at night

It's a lower-end hotel chain, so the hotel looks and feels like a 3-star but I found this particular hotel in Cedar Park to be quite nice. I consider it good value for the money. The hotel is clean, has acceptable service levels and in a safe neighborhood. Staff was friendly for the most part, and they have 24x7 coffee available in the lobby. Beds were comfortable and A/C was cool and all the plumbing in the bathroom was clean, modern and working.

it was all fine, no complaints

It wasn't as bad as I imagined from some reviews so I was happy that I didn't have to move to another hotel. I was initially put off by the grumpy night clerk but Gustavo, the morning desk clerk was somewhat redeeming. He was quite pleasant to work with and we actually extended our stay an additional night.

The night clerk, while efficient was unfriendly and overcharged me from the quoted amount on booking.com. the grumpy clerk overcharged for one of the rooms for the 2nd night. I now have to battle you for refund as the blame keeps being foisted everywhere but where it belongs. Also, I attempted to change my reservation from two nights to one and was told I couldn't, because of the booking promo, only the cost for the 1st night stay still would have been the same amount, even without a 2nd night stay. People like to travel with good vibes at the places they stay. When you are less than accommodating, it casts a shadow on the stay and the person's trip as a whole. The blanket had an unsightly stain and the exposed mattress (rm 105) was even worse, perhaps a good cleaning and a mattress cover is in order, so it doesn't feel like you're sleeping in a sleazy motel. The vacuum cleaner is dangerously loud, I'm sure more decibels than the average ear should be exposed to. Last, it is a poor business model to disable key cards on the day of check-out. Checkout is at 11:00am yet the cards had been disabled before 9:00am. People give ratings and reviews that others actually read to determine what decisions they make. If I had to choose again, I would be willing to try another hotel since there were more negatives about this stay.