Quality Inn & Suites University-Airport





5.6
(379 Ratings)
"everything"
Verified guestDon't miss out! Price and availability may change
3-Star Hotel
High-end valueWell priced for this area
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Includes essentialsFree WiFi/internet, Air conditioning, Hot tub/Jacuzzi and more
The Quality Inn & Suites University/Airport is located four miles from the Louisville International Airport and the University of Louisville. This hotel is minutes from Churchill Downs, the Louisville Zoo and Papa John's Cardinal Stadium.
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.
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Customer support is handled by our partner Booking.com
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5.6
(379 Ratings)
"everything"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
10.0 / 10.0
everything
The water would not get hot in the shower
5.0 / 10.0
Our first room had a broken toilet, the ac/heat unit was nearly a fire hazard, the 2nd lock on the door was broke you can tell the door had been kicked in before.
Our second room was much better newer ac unit an some what nicer will not be staying there again thats forsure.
1.0 / 10.0
Not a damn thing
Misrepresented hotel listing, this place is a dump. Advertised pool as rooftop...lol no and it was closed.
5.0 / 10.0
Bed was comfortable
Comforter looked like it had blood stain. Fitness center had hardly anything. Pool and hot tub were closed. Breakfast was very basic.
6.0 / 10.0
Decent mattress, good HVAC, good continental breakfast.
The first morning there was no hot water. I had to call the desk to get it turned on, but it did get resolved within 10 minutes. This probably shouldn't have happened in the first place.
10.0 / 10.0
I love this property
I love the swimming pool
10.0 / 10.0
Always are very polite, location perfect rooms clean hot tube amazing of course even though it's very clean take some cleaner yourself it's is a hot tub and clean it after you done ... Breakfast was mowha good need to work on the potatoes was rushed everything else was pretty much perfect
Nothing
1.0 / 10.0
Nothing
Everything was very dirty place
5.0 / 10.0
It was a place to stay and the price was reasonable
The toilet in my room didn't flush properly. And, it seemed to be leaking
1.0 / 10.0
Nothing.
The hotel smelled like marijuana, we instantly had a headache. The room was dirty in the corners and there was tape on the wall. There was mold in the jets of the bathtub. The pool and pool area was was dirty. My children felt that the hotel was not safe, we had to leave and did not stay.
6.0 / 10.0
The huge tub
The people loitering in the parking lot
4.0 / 10.0
The fridge had a weird smell also the kitchen cabinet
5.0 / 10.0
Location, pool and access to downtown; airport. Basically in the heart of the city
Dirty and bloody bedding, found a clip to handgun under the air conditioner. Wasn't really cleaned throughly
4.0 / 10.0
Clean bed super comfy
Staff entered room as soon as I left. I did not request room service. So, I felt I was watched so they could enter room
4.0 / 10.0
Location
Not very clean, staff was very hard to find. We were there for 4 nights and our floors were never swept. We had to ask for Kleenex and toilet paper. Facilities was old and in need of upkeep.
8.0 / 10.0
It was close my event.
I was starting to take a shower my last night and a roach came out from behind the shower curtain.
1.0 / 10.0
The bed was comfortable.
We spent two nights in this hotel and there was no hot water for the entire time.
We were not able to check out after the first night because we had booked third party and could not get any assistance from booking.com customer support.
Now, the property and booking.com refuse to refund ANY amount of money at all.
This is not the first time I've stayed at this hotel and had the hot water go out, but the first time it was back within a few hours, so we thought it was just a fluke. I know better now.
My advice, Avoid this place. The water was my main concern, but it was one among several.
The carpet felt grimy under barefeet, the phone in my room didn't work, the door latch was broken, the main lamp didn't have a light bulb in it, the bathroom door didn't lock, the whirlpool tub appeared cracked; not sure if that was actually a problem, since there was NO HOT WATER for my entire stay.
6.0 / 10.0
Staff was great facility was clean breakfast was great
The facility had no hot water at the moment
1.0 / 10.0
Nothing at all:
I did not like how there was mold on my bed. How we had to move rooms 3 different times. How I got sick from being highly allergic to mold. Did not like the blood stains on my covers. The awful smell that lingers through the rooms. This was by far the worst hotel we have ever stayed in. It is also directly beside a homeless shelter so I do not recommend especially when traveling with small children like I was.
1.0 / 10.0
Nothing
Bugs and bums
5.0 / 10.0
Friendly staff
Right next door to a shelter.
5.0 / 10.0
It was okay for the comfort
Report to staff about a couple of roaches and toilet keep getting stopped up .
5.0 / 10.0
You get what you pay for. Room is clean and big, hasn't been refurbished in forever.
Walls are thin. Someone used some sort of room spray that was borderline unbearable. There is no room cleaning service (once every 3 days of your stay)
4.0 / 10.0
People smoking in the building and then getting waking up at 11 o’clock at night with kids running up and down the hallway and being loud
1.0 / 10.0
Absolutely nothing it’s nasty blood on ceiling cost my a fortune for one night the food was awful. Staff doesn’t speak English
Absolutely everything
3.0 / 10.0
Location
First room was not cleaned and second room hallway smelled like weed.
8.0 / 10.0
The breakfast was good
The shower
8.0 / 10.0
Staff friendly at the desk, breakfast was great
Twin beds not queen
4.0 / 10.0
Location was conveniently for downtown louisville activities. Breakfast had hot food- waffle maker.. eggs.. sausage gravy and biscuits.
3 separate rooms before we finally settled. 1st room the a/c did not work- either outlet didnt work or the unit itself. 2nd room had RED SPLATTER of unknown substance on the ceiling.. we immediately demanded to either refund us or be moved. 3rd room on the 3rd floor was tolerable.
2.0 / 10.0
When we checked out
Someone was in our room at first, unclean, tub very dirty, smelled like weed everywhere, people acting wild and running and wrestling in hallway all night and lots of cracked out people around property begging.
3.0 / 10.0
Nothing
It was tacky and old. The morning breakfast was poor. One morning they didn’t even have paper plates so you had to eat everything out of a cereal bowl.
3.0 / 10.0
Room 105. The beds were small, but comfortable. The dayshift employees were nice.
Room 105. The bathroom ceiling leaked, the room was dirty. The carpet wasn't vaccumed around the bed/headboard. The night shift desk manager was rude. The hotel stunk!!!
1.0 / 10.0
Right off of interstate
Roaches in the room
1.0 / 10.0
The bed
The room smell like cigarettes someone was smoking inside, many noise for the people around and the breakfast is until 10 am I was there at 9:30 and just I ate one apple, because everything was empty. This is the worse hotel, the perfect name will be unquality.
3.0 / 10.0
king bed was comfy and clean, location, microwave and fridge, AC was really powerful and drowned out the loud breathing from person sleeping next to me
breakfast was lame, bathroom was super rundown, everything outside of the room was not taken care of like cracked plastic bathtub, elevators were dirty and old, kitchen had stove but no pots or pans and no dish soap.. couch was dirty, THE SWIMMING POOL WAS SHUTDOWN BY THE HEALTH AUTHORITIES.
5.0 / 10.0
Not too far away from Norton Hospital.
The spa tub was a little outdated and didn't look clean, I am sure it was due to the age. Also, I am not sure, but there seemed to be mold on the wall behind the toilet.
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Quality Inn & Suites University-Airport. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Quality Inn & Suites University-Airport pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
