Four Seasons Baltimore

Ease of access - location

All good

The cleanliness of the room. The entire staff customer service was exceptional. I really enjoyed staying here. I will be revisiting and staying at this location again!

I thought the constant unpronounced visits in your rooms while you were gone were a bit intrusive. We went to dinner and would come back at 9/10PM and noticed that someone was in our room. Items were tucked and folded away, not like you left them. It felt a bit "creepy" and over the top. Almost borderline an invasion of privacy so late at night. It felt really weird.

I felt catered to. Every call I made, whether it was to room service or valet, everyone knew my name and sincerely wanted to help make things easier for us. The food was fantastic. The view was great and the room was fully stocked and modern.

About the only area I could possible note for improvement was the water could have been hotter. But that is a personal preference and the shower was fantastic anyway.

The location was great, within walking distance to several shopping and eating venues. The staff/valet that greets at the front door was extremely welcoming. The room service staff, cleaning staff and spa staff were friendly and helpful! The beds were extremely comfortable. The harbor view was beautiful!

The night time concierge on one particular night didn't seem to inclined to help with something I was trying to find in surrounding businesses. I only mention it because the Four Seasons has always had a reputation of being extremely helpful and this wasn't the case with that particular staff member. The had an outdated design and color scheme with dust along the baseboards and underneath the TV stand. Along with some kind of mold growing underneath the glass on top of the TV stand, (which was scratched up pretty badly) I would have noticed it had I not sat down in the chair and had a clear view of it. The head board had pieces flaking off as well. For the price of the hotel room I expected it to be a spot less room. Called multiple times for someone to come pick up our room service cart and no one came. Had to take of it the next morning, after I went down to the front desk. The "cleaning fee" or whatever they call that charge when you first check in wasn't made aware through booking or in their emails that I saw. So I was charged $200 per night up front, totalling $800. That wasn't expected. Also, I would have to wait 7-10 business days to get my money back providing they deem so. I understand that's how deposits work but the price was never disclosed until check in. So just be aware of that. Also, there was no filling station for water. You're alloted two cans of water for free, otherwise you'll pay for the others. Essentially forcing to to buy their water, unless you go buy your own cheaper water somewhere else.