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Holiday Inn & Suites Durango Downtown by IHG

Property building

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Bathroom

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7.6Good

(381 Ratings)

"Our room was on the 4th (top) floor and it was super quiet and comfortable. The bedroom was separate from the “living room”, which was really nice when one of us wanted to sleep while the other was aw..."

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Don't miss out! Price and availability may change

7.6 / 10.0

Good(381 Ratings)

Hotel in Durango, CO

3-Star Hotel

Reasons to book

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsPool, Pets allowed, Kitchen or Kitchenette and more

About this hotel

Holiday Inn & Suites Durango Downtown by IHG is located in Durango, a 16-minute walk from Durango and Silverton Narrow Gauge Railroad and Museum and 0.8 miles from The Durango Silverton Narrow Gauge Railroad.

Amenities at Holiday Inn & Suites Durango Downtown by IHG

Pool

Air conditioner

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Fireplace

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

TV

Wheelchair accessible

Gym or Fitness Center

Map of Durango, CO

city location on map

Nearby attractions

Mesa Verde National Park

San Juan National Forest

Durango Adventures and Zipline Tours

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

7.6Good

(381 Ratings)

"Our room was on the 4th (top) floor and it was super quiet and comfortable. The bedroom was separate from the “living room”, which was really nice when one of us wanted to sleep while the other was aw..."

Verified guest

Don't miss out! Price and availability may change

$$$$

7.6 / 10.0

Good(381 Ratings)

Hotel in Durango, CO

3-Star Hotel

Reasons to book

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsPool, Pets allowed, Kitchen or Kitchenette and more

Map of Durango, CO

city location on map

Nearby attractions

Mesa Verde National Park

San Juan National Forest

Durango Adventures and Zipline Tours

Available Rooms

About this hotel

Holiday Inn & Suites Durango Downtown by IHG is located in Durango, a 16-minute walk from Durango and Silverton Narrow Gauge Railroad and Museum and 0.8 miles from The Durango Silverton Narrow Gauge Railroad.

Amenities

Pool

Air conditioner

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Fireplace

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

TV

Wheelchair accessible

Gym or Fitness Center

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

7.6 / 10.0

Good(381 Ratings)

100% verified reviews

5.0 / 10.0

Good location. Our room wasn't ready when we got there at 4 p.m. and check-in was at 3.

Convenient

They didn't have much out to eat and it wasn't included.

3.0 / 10.0

Disappointing due to no hot water.

Good breakfast. Good location

No hot water for shower. Left the man at desk know that morning.

5.0 / 10.0

For over $300. for one night, not worth it

Not worth $10.

The building materials for the rooms were so cheap. The furniture looked like a Big Lots supplied the cardboard furniture. The room was not insulated well. Our bed was in a corner and the TV was on the middle of the wall.

3.0 / 10.0

Dirty and bad service.

The location is good.

The floors were so dirty it turned our feet black. Literally just being in this hotel for an hour, our 5 year old's feet were completely black by how dirty these floors were. Also we stayed for 2 nights and I understand maid service isn't automatic until you stay 3 nights but we were told we could request more coffee, trash service and clean towels. I went down to the front desk and asked for these things but they were never brought up. Also we paid for the breakfast but a lot of it was completely inedible. I mean, it's gross hotel buffet food but at least most places it's free. To PAY for gross hotel buffet food was ridiculous. We will not be staying here again next time we're in Durango.

10.0 / 10.0

Loved it!

Our room was on the 4th (top) floor and it was super quiet and comfortable. The bedroom was separate from the “living room”, which was really nice when one of us wanted to sleep while the other was awake. The AC was great. Even better was the $5 made-to-order omelets! Charity makes the best omelets I’ve ever had!

It’s on a busy road, but still a short-ish walk into the downtown area. It would have been nice to have been located on the other side of the river.

10.0 / 10.0

Staff was very professional and knowledgeable

Location was great

No complimentary breakfast

8.0 / 10.0

Great stay

Clean property and friendly staff.

The pillows on the bed were flat.

10.0 / 10.0

Greattt!

Nice location Breakfast was delicious the best I’ve ever had at a hotel and kids eat free! Clean and room were spacious Everything was great!

.

1.0 / 10.0

Fleecing the tourist, stay elsewhere when visiting Durango

Placed extra unknown charge to booking.com fee already paid amount. Staff said it would be refunded never was. Suspect took advantage of foreign visitor status. Certainly not found this before with booking.com reservations. I only discovered it on my credit card app by accident.

2.0 / 10.0

Will never return nor recommend.

The shower had hot water. That is the most positive thing I can say about my stay.

Will never book with booking.com again. Several undisclosed things - had to pay for parking on Holiday Inn property. Breakfast cost $10 per person - it was 20 minutes late opening - food was typical of a 'free' breakfast at most hotels-food was warm at best - many of the few selections on the buffet were not even ready when buffet opened 20 minutes late. Hotel has a go green system - AC can not be adjusted below 70 degrees. Room was noisy - both from hallway and room above-could hear people walking and pretty sure 2nd floor was moving furniture at 11:00 at night. Check in clerk was sort of rude- morning check out clerk was friendly.

8.0 / 10.0

Durango is a fabulous place

Clean and convenient

Breakfast waitress/host was grumpy,

7.0 / 10.0

Not worth the money

Has a restaurant/lounge on premises & close to downtown area

Charged a $10.00 parking fee, terrible $10.00/person breakfast buffet(food mediocre), TV channel selection limited, WIFI not very good & the bathtub/shower very slippery.

10.0 / 10.0

Wonderful!

Very clean, and convenient

Every time the refrigerator went off the tv would shut off or glitch out.

9.0 / 10.0

Great

The location was great.

nothing

9.0 / 10.0

Very relaxing and peaceful accommodations

Location was beautiful

Their restaurant was not very good

8.0 / 10.0

Pleasantly surprised

We arrived super late, along with many others. The girl at the front desk was so nice and quick to get through the line of people. We stayed in a king suite, which was so spacious. I was completely impressed with the air conditioning temperature and how comfortable the bed and linens were.

The 3rd floor elevator button (to go down) wasn't working, so we had to play the up and down game in the only elevator working. Things could have been dusted, and bottles of soap, full, would have been nice. (They filled the bottles the next day)

5.0 / 10.0

High priced rooms and all else mediocre

Location ,clean

10 dollars a night to park when you are paying over 200 for the room. Not disclosed. Rediculous, Had to have my key reset 6 times in 5 days. Many others were experiencing similar problems. I’d come in each day from playing in a golf tournament and couldn’t get into my room. Two times in one night. I had the manager come to my room the first night to get the air conditioning up and running. The air unit made loud and creaking noises. I had my own fan thank God which drowned it out. Only two elevators and one was out of order. I heard it had been for a while. The condition of the building is deteriorating . It is not a good value for the rates. I would not recommend anyone stay there .

4.0 / 10.0

Disappointing

I have stayed in lots of Holiday Inns and always felt good about booking them because they are always good. Very disappointed in this one. It was obvious that it had not been cleaned well. Someone had used the bathroom and it was still in the toilet. There were peanuts in the floor. And only a comforter on the bed. No top sheet.

Did not feel it had been cleaned

8.0 / 10.0

Not so great.

Sadly, our trip to Durango will always be associated with the theft of a laptop. A police report was made and hotel management was made aware. I would ask that all parties continue to be vigilant and contact us should in the machine show up--regardless of how unlikely that is!

8.0 / 10.0

Spent two nights here. Liked everything about it this hotel.

Location, staff, cleanliness, comfort

5.0 / 10.0

It was ok

Location was good and the staff was very pet friendly and people friendly. Great dog park behind hotel.

Parking charge. Noise from other rooms. Was charged the one time pet fee each day.

7.0 / 10.0

Comfy and Cozy

The room was clean and cozy with the fire place. The bed was very soft and comfortable! We will definitly stay here again as long as the construction is complete!

Every thing was nice the room could have used more chairs to relax in. Also, the mantel on the fireplace was leaking sticky stuff. It ruined a pair of my pants. Construction was going on eve on Saturday and Sunday!

9.0 / 10.0

Very pleasant

Location,

4.0 / 10.0

We will not choose this location again because I can stay right across the street with free parking and free breakfast

Location

They charged for parking and for the Continental breakfast. Those two things are usually included with the price of the hotel. They charged enough for the stay that those 2 things should be included.

9.0 / 10.0

A wonderful weekend away!

Very clean and comfortable rooms, attentive staff, beautiful pool and hot tub, nice proximity to polar express

The only slight negative was the tv in our room did not work, as it had been left on the incorrect input and we did not have the right remote to change it. The staff did try to address it, which we appreciated.

3.0 / 10.0

I felt like I was being nickel and dimed to death.

The room was comfortable

This place is way way overpriced. Upon arrival we find out that even at the high price you have to also pay $10 a day to park in their parking lot. Breakfast was not free. Quite the racket.

5.0 / 10.0

Disappointing

It’s in a nice area

I paid extra to have a room with a jacuzzi and when I get there they told me the jacuzzi wasn’t working. Ok that’s fine but instead of reimbursing me the extra money I paid for that room , the front desk lady only took of the parking fee which was $10.

7.0 / 10.0

Staff are excellent but property is just ok. You need a car to get to downtown!

VERY nice and accommodating staff!! Also the room was super clean, especially for a pet friendly hotel. The onsite restaurant Burger Theory was pretty good for lunch (but in Durango there are many better burgers) and the bartender is great at night, but I wouldn't go again for breakfast. Overall I would only stay again if I needed somewhere pet friendly.

I encountered a lot of small issues with the property: key cards not working constantly, broken mini fridge, dryer ate some coins, hot tub was out of order, wrong hours posted for the restaurant etc. But the staff made sure to go above and beyond and I still had a comfortable stay. It was overpriced for how outdated everything was but like I said the staff made it a positive experience. Also: The property is close to downtown but you CANNOT walk there due to a short strip of highway and almost no sidewalks. Uber is non existent here so i wouldn't book this hotel unless you've got a car.

7.0 / 10.0

Good

Everything except the water pressure for the shower was good.

The water pressure. And being charged $31.40 without explanation and no one I've talked to has been able to tell me what the charge is for.

10.0 / 10.0

Great

The place was clean. I thought it was funny how you had to keep a card in the holder on the wall to keep the lights on. It had water in the lobby with orange or lemon slices in it. The restaurant attached was called Burger Theory and their food was pretty good. The lobby staff are very kind and helpful. I'd stay again.

There was 1 of 2 elevators that was out of order. That seems simple but it made it inconvenient because of how long I took to call the elevator.

9.0 / 10.0

Good stay and a good spot.

Very clean and close to main street.

Parking is $10/night. It should be included instead of an extra cost.

8.0 / 10.0

Great location, definitely recommend for anyone visiting Durango.

Amazing location, very quiet and spacious room.

They charged parking fee, which we did not expect. Free breakfast would have been better for the price.

7.0 / 10.0

Great hotel...if they have enough employees to run the place.

Hotel was as expected. The staff was friendly and helpful. The room was in good shape & clean. Just a couple of minutes from Downtown Durango

These poor people working there. There was only 3 people working the whole hotel when I was there. Check-in took multiple hours. There was only 1 person working in housekeeping staff the day I checked in. This meant they were behind schedule and the manager was off helping clean the rooms when I arrived at 4PM. This also left only 1 person at the check in counter. This person told me they had only been working at the hotel for a week and was understandably a bit lost. The restaurant was closed because the only cook had called out that day. The management for this property really needs to hire more people and take care of them better if they can't keep staff working.

9.0 / 10.0

Very nice holiday inn

Very clean. Comfortable beds. Nice bathrooms. Good restaurant in the building (Burger Theory). Indoor pool and hot tub. Staff was very nice as well.

There was a parking fee but not a huge deal.

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