Holiday Inn Express & Suites Austin NW – Lakeway by IHG

The property was in a great location to the activities we wanted to do. Close to grocery & food as well. The beds & bathroom were clean & when we asked the staff for help they promptly did so. Breakfast was also very good i like that they offered a variety of meals every day

When we arrived to our room it had a very strong smell of mildew or mustiness. Not sure what it was but it didnt go away. The light was flickering, unsure of whether or not it wanted to stay on or off. Maybe needed a new lightbulb. The ac was deconstructed when we arrived so we did have to ask someone to help put ot back together. It worked well but it was just unpleasant to look at, it felt like just by touching it we would mess it up. The tv was also tricky to figure out we thought it was broken but did figure it out eventually. We were arriving late and when we tried calling nobody would answer the front desk so i did have to contact the parent company to get assistance which was very helpful.

Quiet. Near Medical Center.

Bed, breakfast food not fresh. Could easily tell it was frozen & then microwaved-just did not look appetizing or taste good.

Clean and spacious rooms.

Few choices at breakfast

The staff members were absolutely wonderful. They were all very helpful and customer service was top notch.

The air conditioning vents in my room had a lot of mold on them and the room felt very damp. The floors in the bathroom hadn't been cleaned as well as the shower floor and sink. Cleanliness was lacking.