Club Wyndham Harbour Lights

The staff were amazing, checking in on us to see if we needed anything. They brought our luggage to our room which was above and beyond great service. The room was great, very spacious and the bed was comfortable.

The staff could tone back the sales pitches for the time share opportunities. I was unaware that this was a time share place and I purchased my own room for the two nights stay not realizing that I would receive so many phone calls to my room. We didn’t mind the first encounter when we got there which took out about 10 mins of our time before we reached our room, (we just got through a 3 hour drive and wanted to go strait to our room but we are very patient), however, the 3 calls to our room were a bit much. First call was to see if we needed anything which was a nice gesture. Second call was to see if we needed anything and if we were interested in timeshares. Third call was all about the timeshares and opportunities. It got to the point where we were semi dreading the next phone call because 1. It got annoying and invaded our peace and 2. We kept telling them that we were not interested. Now this was a wonderful place and we would love to come back because everything was exceptional but it was a little excessive.

From the staff to the amenities and the location, everything was wonderful. We weren't interested in the timeshare but we would definitely stay here again.

The timeshare spiel the moment we walked in was unexpected, but they were still really nice.

I received a call weeks after booking, 2 days prior to arrival, saying that due to circumstances, they could not honor my reservation. This is a first for me, personally, and I travel a lot.

After several emails to the hotel & 1 to Booking.com I still unable to receive a copy of the invoice for the stay to enable me to reconcile may credit card statement, very poor service.

very friendly staff, super clean and easy to walk to everything

noisy outside, but was prepared with earplugs which the hotel provided

clean

homeless problem

The rooms were large and clean

The staff were rude when I originally called because I was not a member When we arrived with family that were members - we were treated like second class citizens That was the worst water quality I have ever experienced - there was a gross film on me after my shower

Very clean and spacious, beds were comfortable. I always pull all sheets off and check the mattress when I stay in hotels, this one was spotless! We love the dishwasher in room, full fridge with ice maker and stove top! The sitting area is a good size and comfortable. The bathroom is also a good size, you don’t feel cramped!

We stayed here three years ago and the location was fun & lively one of the reasons we rebooked here! This visit the surrounding area seems a bit run down and lots of homeless people camped out front close to entrance. The police frequently came by to ask them to leave and each time we witnessed (waiting for valet) the squatters would yell profanities and argue. Made it uncomfortable especially with our small children witnessing.