Courtyard Waterbury Downtown

I could wish the hotel offered free coffee at least, because the Starbucks is too strong and too expensive. They need new mattressess, and a few new air conditioners apparently (mine was literally 'screaming' when it kicked on). Cleaning could be improved.. there was leftover food in the fridge when I arrived. The shining star of the place was the staff; Extremely friendly, professional, helpful, and caring; I was particularly pleased with the front desk clerk who was kind enough to change my room without issue when I mentioned the screaming AC unit. I wish I got his name. But, then, all of the staff were exemplary.

The mattresses were not comfortable. (In the 2 rooms I wound up in for my 3 day stay)

Clean, nice decor, very courteous and helpful staff

A/C unit in room very loud causing disturbed sleep Pillows were too soft and flimsy

Staff, clean room and comfortable bed.

TV was not working at one point when first entering the room. Also, the TV lost Internet service several times.

Very convenient location for my destination of seeing a concert in nearby theater. It was a simple five minute walk. Going in I was warned aboit the neighborhood, but I felt safe as i walked after the evening concert. The bed was very comfortable. Check in clerk was very helpful giving me local directions and advice.

The elevator, though it ran fine, showed sign of wear in many flaws on the wall panels The bathroom was not good. The facilities feel cheap and the toilet was too low, plus the cheap feeling seat was loose and wobbly. I could not get the in-room coffee maker to work I was not happy with TV channel availability. I was surprised and annoyed that parking was not included. While it did say that when I reserved, I had not noticed as everywhere else I have stayed in the last several years has included parking.