Courtyard by Marriott Dallas Allen at Allen Event Center

Hotel is a little "tired" looking. Dings on wood type furniture in guest rooms and grand hallway, wallpaper pulling away from bottom corner outside shower. I gave the front desk clerk a list of things that needed attention. The heat was on in the elevator hallway on 9th floor and I did verbally tell the clerk. Isaiah, on the night shift, was professional, courteous and welcoming.

Not your fault but the feeder road is being used for a drag strip at night. The people in the next room smoked cigarettes on the balcony and I could smell it.

It was arranged to insure comfort from the private courtyard with yard games to play to the cookies and lemonade in the lobby to welcome guests

There really wasn’t anything I didn’t like

Staff (Claudia, Alex) very nice. Great breakfast - extended hours

Prepayment a week before didn’t download prior to checkin

The location and the very small staff that was there were super nice

The rooms need updating and the restrooms are awful. No one came to our room with clean towels or did a trash run until we asked the front desk for more towels. But no one bothered to grab the dirty towels or trash. I had to take the Laundry to the lady that was cleaning another room. So, they advertised that the balcony overlooks the city but the room we were in overlooked the parking deck and the bottom roof. Just expected a little more fir that much money. We have stayed in other hotels for a little less and git a free breakfast awsome clean rooms and restrooms. Super comfy beds. But overall the trip was pleasant and the stay was good. Not sure if I would stay again unless it was for the location.