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Residence Inn San Jose Campbell

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Lobby or reception

8.1Excellent

(105 Ratings)

"The ability to have a kitchen, the room was very clean and the bed was comfortable. The breakfast options were filling. The staff were amazing and very accommodating. We appreciated them immensely!"

Verified guest

Don't miss out! Price and availability may change

8.1 / 10.0

Excellent(105 Ratings)

Hotel in Campbell, CA

3-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Located in Campbell, Residence Inn San Jose Campbell has air-conditioned rooms with free WiFi. This 3-star hotel offers luggage storage space. The hotel provides an outdoor swimming pool, fitness center and a 24-hour front desk.

Amenities at Residence Inn San Jose Campbell

Pool

Air conditioner

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Fireplace

Parking

Laundry

Dishwasher

TV

Wheelchair accessible

Gym or Fitness Center

Family friendly

Map of Campbell, CA

city location on map

Nearby attractions

Santa Cruz Wharf

Computer History Museum

Municipal Rose Garden

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

Top rated by guests

8.1Excellent

(105 Ratings)

"The ability to have a kitchen, the room was very clean and the bed was comfortable. The breakfast options were filling. The staff were amazing and very accommodating. We appreciated them immensely!"

Verified guest

Don't miss out! Price and availability may change

$$$$

8.1 / 10.0

Excellent(105 Ratings)

Hotel in Campbell, CA

3-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Campbell, CA

city location on map

Nearby attractions

Santa Cruz Wharf

Computer History Museum

Municipal Rose Garden

Available Rooms

About this hotel

Located in Campbell, Residence Inn San Jose Campbell has air-conditioned rooms with free WiFi. This 3-star hotel offers luggage storage space. The hotel provides an outdoor swimming pool, fitness center and a 24-hour front desk.

Amenities

Pool

Air conditioner

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Fireplace

Parking

Laundry

Dishwasher

TV

Wheelchair accessible

Gym or Fitness Center

Family friendly

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

8.1 / 10.0

Excellent(105 Ratings)

100% verified reviews

5.0 / 10.0

Crumbs and wrappers found under couches and beds, stains and leaks from upstairs noted at ceiling of bathroom above show

Decent access to dinner/games close by but not the hotel on the picture of the website

Only decent access to dinner/games close by but not the hotel on the picture of the website

7.0 / 10.0

Because the location is perfect for us, we are likely to stay here again, on lower level.

Great location for visiting family at two separate locations, close to a wide variety of ethnic restaurants with shopping center nearby. Good beds. Kitchen was well-stocked with utensils, dishware, etc. Very responsive staff: for example, when the battery went out in the main TV remote, a team member came immediately to replace it.

Property needs an update. No elevator, so our upper-level 2-bedroom unit with loft entailed lots of stairs.

8.0 / 10.0

Good stay for good price.

Breakfast was decent, prices were great, location was great.

It was a nice stay, some items may be improved, such as one restroom shower only had hot water, no light on a corner room at night for stairs, one freezer ice machine did not work. Onecook pan had previous occupants drippings from food.

6.0 / 10.0

The front desk are good but the breakfast is boring, but I like the location, will be back someday

The kitchen

It is pretty old building, need remodeled someday

7.0 / 10.0

Great value , quiet

Quiet

Location no amenities nearby

6.0 / 10.0

There is a $17.10 on my travel credit , the front desk said I have to call Booking.com but can’t-reach them, not sure wh

The little kitchen and the refrigerator are very nice

The breakfast kind of boring, not much fruit around and the room charges changed everyday, the front desk said is base on the supply and demand????

1.0 / 10.0

Miserable

Feel’s homely, has a washer and dryer

It was hot no ac no way to prop open a window it was like you were cooking in the room super stuffy and there was nothing the staff could do about it had to work the next day and had no sleep because the AC didn’t work and the windows don’t allow you to open them. No air flow

4.0 / 10.0

Won’t stay here again

Location was convenient

The carpet was filthy. Wouldn’t walk barefooted and without shoes on. The maintenance team needs a job review. The place needs basic maintenance! I requested room service and never received it. Had to go get fresh towels.

9.0 / 10.0

I realize now that people with complaints about a property are usually exaggerating and being way overly picky the prope

Not sure I understand the negative reviews unless people just have some sort of vendetta against Marriott because this is a very pleasant property My room was exceptional, clean and very comfortable with a nice bed,good shower.kitchen had everything necessary and the property was very quiet. Staff was pleasant and the maids do a great job of making the rooms presentable. I was pleasantly surprised.

Well, if I was using the pool, I would be disappointed. It’s very small.

6.0 / 10.0

Just ok.

Convenient

The rooms are not well-maintained. The faucet dripped constantly in the shower/tub and the refrigerator was so loud that it was hard to fall asleep.

8.0 / 10.0

A very pleasant place to stay.

For my purposes the location was excellent (one reason I chose to stay there), breakfast was excellent, the room had everything I could want, the bed was very comfortable. I would have liked a few more places to sit outside .

In my room, at least, you should put a grab bar along the length of the bathtub. Maybe you have these in other bathrooms.

5.0 / 10.0

On the whole is a OK stay,

I like the little kitchen and the frig but the saucepan they provided is totally burn, and there is no knife provided to cut meat and no chopping board. Also I like the doggy place which poop bags are provided and trash can there too. The dinning room for breakfast is acceptable, sometimes getting to crowded and need to carry out.

My husband has to fix several things !) the entrance door can"t close properly cause a screw is sticking out. 2) lots of hair pulled from the drain of the bath tub(totally blocked) 3) we have to request bath towels, paper hand towels trash bags from the office cause the house keeping didn't come as scheduled. 4) this is a pretty old Inn, furniture are old, carpet is dark and look dirty. Room is a bit small and dark,, the couch is too small for a third person to lay on.

9.0 / 10.0

Overall good

Location and cleanliness

Door locks wasn’t working properly

10.0 / 10.0

Clean and comfortable spot! We’ll return again in the future!

The ability to have a kitchen, the room was very clean and the bed was comfortable. The breakfast options were filling. The staff were amazing and very accommodating. We appreciated them immensely!

The pool was so super small. The online pics were very deceiving.

9.0 / 10.0

Great location and great value.

Convenient location and it’s exactly what we needed.

7.0 / 10.0

It was OK for a short, 2 nights stay. I would not recommend it for a longer stay.

Breakfast had a decent variety and good quality food.

The gym equipment was malfunctioning. I complained to the receptionist, but no one ever got back to me.

7.0 / 10.0

Great location .

The breakfast and size of room, freindly staff.

Small pool, gotta pay for parking, room cleaned was clean but some spiderwebs in room.

8.0 / 10.0

A good place in the Santa Clara / Campbell / Los Gatos area.

The quiet off street location, good parking, pet friendly.

I didn’t appreciate my room rate varying from night to night. I was notified before or after and not sure why that was.

9.0 / 10.0

We had a lovely stay.

We liked the breakfast but the dining room was quite full so we took it to our room.

The quick function on the microwave did not work, the fridge froze the items and the front door was difficult to open. I am not complaining just pointing these items out :)

8.0 / 10.0

Comfortable & convenient spot.

Fantastic front desk staff - warm, friendly & efficient! The 2bed/2bath unit was perfect for our family of 4 adults. I also appreciated the onsite gym and pool.

The room had not been cleaned to a high standard. Upon arrival there was "stuff" down the front side of the toilet which obviously hadn't been wiped down. There were also shoe prints on the bathroom floor. Both remained there after a housekeeping visit during our stay. On our last day we noticed a Marriott bag in the closet which had underwear from a previous guest. Surprising that wasn't noticed during cleaning between guests. To be fair, I am sure the housekeepers are under-staffed and over-worked as this seems to the new reality in hospitality.

3.0 / 10.0

The worst experience of my life & I am not one to complain

I had back surgery right before I got there, I was supposed to stay for 4 weeks. I renewed my stay every week. Not once did they honor my booking. com reservation They c charged me double

The Staff was extremely rude. Wouldn't honor my booking.com reservation and never once ask if I was ok or if I needed anything mind you I could barely walk and was alone most of the time since my kids had to work. in the 4 weeks I stayed they never once came and cleaned my room restocked my toliet paper or towels. they were horrible

1.0 / 10.0

the worst experience o my life. It ended me back in the hospital.

I had back surgery right before my 30 day stay with this facility. They show zero empathy with my injury every time I had to come to the office the staff sat and watched my struggle to open both doors> I booked and rebooked on booking.com and they refused to honor my reservation with you and charged me their rate each week and when I refused to pay their rate during the 3rd week they turned around and illegally charged my mother card (no clue how they had it on file when she used it once to just buy me something from their little store) So because I kept bringing to their attention about the rate and then my mother brought to their attention about the payments. They were treating me very coldly. The final straw was when I found a HUGE cockroach in their bathroom. So I tell them this very discretely and the next thing I knew I am being told I have 2 hoors to vacate the property. That was unreasonable since I just had back surgery. I ubered up to try and get a uhual and when I finally was able to get ahold of a friend and get a uhual It had been 2.5 hrs and when I returned back to the property They had locked me out of the facility.

Justin the manager and Lisa the asst manager Ive never met 2 more rude and unempathetic people in my life

1.0 / 10.0

Outdated, infested with cockroaches, unfriendly manager

Horrible customer service.

Horrible

10.0 / 10.0

Very happy

Staff are kind

I kept missing breakfast .. later time .. I work late Wish there wasn’t a 28 day limit .

7.0 / 10.0

Great stay for the price

loved that it had a kitchenette

The rooms are so sparse and it felt like a college dorm room

7.0 / 10.0

You need someone with an attention to detail to oversee this property.

Room size and kitchen

Couch pullout mattress has terribly stained and needed replacement. No wastebaskets in the bathrooms. Bathroom fans were terribly weak. Trim in bathroom looked like it was chewed on by an animal and painted over. Very old looking vanities in bathroom. Uneven flooring in living room.

10.0 / 10.0

We would stay here again!

My daughter is treated at Janzen and Janzen's Scoliosis Care Center on Hamilton. It is the perfect place to stay for her time there. There is a wonderful breakfast, a pool, quiet rooms and kitchen areas! We are able to bring some food and relax while she is in treatment for a few days. It takes 10 minutes or less to get the the center and there is plenty of shopping and extras in the immediate area. Thank you for making our stay very comfortable!

The room was clean, but maybe could use a deep clean. Stuff that does not always get caught in the in-between stay cleanings. But nothing horrible.

8.0 / 10.0

We are satisfied

The facility is clean and comfortable for us . So it served our purpose.

There were not much breakfast varieties but all together it’s manageable. The open room upstairs was not so good for my kids. It’s very dangerous to leave kids that jumps on bed to be there.

10.0 / 10.0

Had great nights sleep!!

it was very clean. All the staff we helpful and happy. Very quiet and felt safe.

I would have liked it better if the pool was indoors

5.0 / 10.0

Adequate

The location - outside and grounds

The kitchen counters were grimy - the kitchen floor was dirty - there was no soap in the dispensers in the shower - we had to ask for sheets/bedding for the pull-out couch even though I had asked for an extra bed. There was a raging party going on next to us aet 3:30 am and no one stopped it.

9.0 / 10.0

Great easy relaxed weekend and great staff

Breakfast was good. Pool was great for my 6 yr old. Didn't use the kitchen but will next time.

8.0 / 10.0

Quite, comfortable and pleasant stay if you do not car about furniture. Good breakfast.

Friendly staff, quick check in. Great location for my purpose. Comfortable mattress. Not too soft nor too firm. Good breakfast, different egg selection everyday. From 5 night stay we had one day bacon. Scramble , boiled eggs, omelet like egg, Cereals, cream cheese, bagel, waffles , small muffins , fruits etc…

Old chair and couch. We had to request to change our room due to small table which was replacing kitchen island and no door on one of kitchen cabinet where garbage bin was located. Some time we could here foot steps from above apartment.

10.0 / 10.0

will def be booking again

everything was so simple and convenient

had to pay for the parking which was a regular parking lot

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