Residence Inn by Marriott San Jose Campbell
Top rated by guests





8.1Excellent
(121 Ratings)
"Breakfast was great. They are dog friendly and location was perfect for us."
Verified guestDon't miss out! Price and availability may change
3-Star Hotel
Guests love it hereGuests give this property a top rating
Well priced for this locationPriced under area average
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Located in Campbell, Residence Inn by Marriott San Jose Campbell has air-conditioned rooms with free WiFi. This 3-star hotel offers luggage storage space. The hotel provides an outdoor swimming pool, fitness center and a 24-hour front desk.
Business facilities
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Top rated by guests
8.1Excellent
(121 Ratings)
"Breakfast was great. They are dog friendly and location was perfect for us."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
8.0 / 10.0
Close to my event
Had to pay for parking but grounds were nice and well kept
8.0 / 10.0
I liked that the property had a fire pit and a bbq grill conveniently located steps from our room- 314. Also just steps to the lobby snd breakfast. Convenient location with a full grocery store within walking distance.
I thought the breakfast was not the best. The dishes were either empty or had been sitting long enough that they weren’t warm and fresh. It wasn’t bad though. There was juice, coffee, waffles and fruit also
Available.
6.0 / 10.0
The room was large
The pull out sofa bed was terrible and it was needed for sleep
There was a dog poop on the side walk for 3 days
7.0 / 10.0
We like large rooms at good prices, and this provides that.
The breakfast stuff runs out earlier than it should. Mas cafe, por favor!
5.0 / 10.0
Proximity to the location I was visiting.
I have mobility issues and I found the shower/tub to be difficult to use, the couch was too low making it difficult to get up.
Everything else was fine.
1.0 / 10.0
It looked nice from outside
Water damage on the ceiling in two different spots, stains on “clean towels“ smudges all over refrigerator and on TV, no comforter for the pullout couch, huge gaps in the door, so that cold air was coming in all night. I had to sleep with a sweatshirt and a hood on with my coat on top of me. It was so cold in the room.
10.0 / 10.0
Breakfast was great. They are dog friendly and location was perfect for us.
10.0 / 10.0
House keeping never came to clean our room
10.0 / 10.0
Very clean and great location
No elevator
8.0 / 10.0
This stay was better than the stay before, sleep was comfortable , parking was great.
The tub has a strange structure or texture on the bottom of the tub, dint know if that is normal or if it is
Not.
7.0 / 10.0
I liked the property was very nice morning staff was friendly.the room was very nice ..they did offer breakfast
The night staff was a little rude . Bed felt like rocks ..one of the kitchen chairs were dirty so it made me question the rest of the room ..at 6am the people upstairs I don't know if they were heavy footed or the walls were just thin but it woke us up and continued for an hour.. the breakfast was not that good but I appreciated it ..it was a little confusing trying to find the office .but overall yes I would stay there again anyways..
10.0 / 10.0
Spacious
Hair in shower. Closet door off track.
5.0 / 10.0
Decent access to dinner/games close by but not the hotel on the picture of the website
Only decent access to dinner/games close by but not the hotel on the picture of the website
7.0 / 10.0
Great location for visiting family at two separate locations, close to a wide variety of ethnic restaurants with shopping center nearby. Good beds. Kitchen was well-stocked with utensils, dishware, etc. Very responsive staff: for example, when the battery went out in the main TV remote, a team member came immediately to replace it.
Property needs an update. No elevator, so our upper-level 2-bedroom unit with loft entailed lots of stairs.
8.0 / 10.0
Breakfast was decent, prices were great, location was great.
It was a nice stay, some items may be improved, such as one restroom shower only had hot water, no light on a corner room at night for stairs, one freezer ice machine did not work. Onecook pan had previous occupants drippings from food.
6.0 / 10.0
The kitchen
It is pretty old building, need remodeled someday
7.0 / 10.0
Quiet
Location no amenities nearby
6.0 / 10.0
The little kitchen and the refrigerator are very nice
The breakfast kind of boring, not much fruit around and the room charges changed everyday, the front desk said is base on the supply and demand????
1.0 / 10.0
Feel’s homely, has a washer and dryer
It was hot no ac no way to prop open a window it was like you were cooking in the room super stuffy and there was nothing the staff could do about it had to work the next day and had no sleep because the AC didn’t work and the windows don’t allow you to open them. No air flow
4.0 / 10.0
Location was convenient
The carpet was filthy. Wouldn’t walk barefooted and without shoes on. The maintenance team needs a job review. The place needs basic maintenance! I requested room service and never received it. Had to go get fresh towels.
9.0 / 10.0
Not sure I understand the negative reviews unless people just have some sort of vendetta against Marriott because this is a very pleasant property My room was exceptional, clean and very comfortable with a nice bed,good shower.kitchen had everything necessary and the property was very quiet. Staff was pleasant and the maids do a great job of making the rooms presentable. I was pleasantly surprised.
Well, if I was using the pool, I would be disappointed. It’s very small.
6.0 / 10.0
Convenient
The rooms are not well-maintained. The faucet dripped constantly in the shower/tub and the refrigerator was so loud that it was hard to fall asleep.
8.0 / 10.0
For my purposes the location was excellent (one reason I chose to stay there), breakfast was excellent, the room had everything I could want, the bed was very comfortable.
I would have liked a few more places to sit outside .
In my room, at least, you should put a grab bar along the length of the bathtub. Maybe you have these in other bathrooms.
5.0 / 10.0
I like the little kitchen and the frig but the saucepan they provided is totally burn, and there is no knife provided to cut
meat and no chopping board. Also I like the doggy place which poop bags are provided and trash can there too.
The dinning room for breakfast is acceptable, sometimes getting to crowded and need to carry out.
My husband has to fix several things !) the entrance door can"t close properly cause a screw is sticking out.
2) lots of hair pulled from the drain of the bath tub(totally blocked) 3) we have to request bath towels, paper hand towels
trash bags from the office cause the house keeping didn't come as scheduled. 4) this is a pretty old Inn, furniture are
old, carpet is dark and look dirty. Room is a bit small and dark,, the couch is too small for a third person to lay on.
9.0 / 10.0
Location and cleanliness
Door locks wasn’t working properly
10.0 / 10.0
The ability to have a kitchen, the room was very clean and the bed was comfortable. The breakfast options were filling. The staff were amazing and very accommodating. We appreciated them immensely!
The pool was so super small. The online pics were very deceiving.
9.0 / 10.0
Convenient location and it’s exactly what we needed.
7.0 / 10.0
Breakfast had a decent variety and good quality food.
The gym equipment was malfunctioning. I complained to the receptionist, but no one ever got back to me.
7.0 / 10.0
The breakfast and size of room, freindly staff.
Small pool, gotta pay for parking, room cleaned was clean but some spiderwebs in room.
8.0 / 10.0
The quiet off street location, good parking, pet friendly.
I didn’t appreciate my room rate varying from night to night. I was notified before or after and not sure why that was.
9.0 / 10.0
We liked the breakfast but the dining room was quite full so we took it to our room.
The quick function on the microwave did not work, the fridge froze the items and the front door was difficult to open. I am not complaining just pointing these items out :)
8.0 / 10.0
Fantastic front desk staff - warm, friendly & efficient! The 2bed/2bath unit was perfect for our family of 4 adults. I also appreciated the onsite gym and pool.
The room had not been cleaned to a high standard. Upon arrival there was "stuff" down the front side of the toilet which obviously hadn't been wiped down. There were also shoe prints on the bathroom floor. Both remained there after a housekeeping visit during our stay. On our last day we noticed a Marriott bag in the closet which had underwear from a previous guest. Surprising that wasn't noticed during cleaning between guests. To be fair, I am sure the housekeepers are under-staffed and over-worked as this seems to the new reality in hospitality.
1.0 / 10.0
I had back surgery right before my 30 day stay with this facility. They show zero empathy with my injury every time I had to come to the office the staff sat and watched my struggle to open both doors> I booked and rebooked on booking.com and they refused to honor my reservation with you and charged me their rate each week and when I refused to pay their rate during the 3rd week they turned around and illegally charged my mother card (no clue how they had it on file when she used it once to just buy me something from their little store) So because I kept bringing to their attention about the rate and then my mother brought to their attention about the payments. They were treating me very coldly. The final straw was when I found a HUGE cockroach in their bathroom. So I tell them this very discretely and the next thing I knew I am being told I have 2 hoors to vacate the property. That was unreasonable since I just had back surgery. I ubered up to try and get a uhual and when I finally was able to get ahold of a friend and get a uhual It had been 2.5 hrs and when I returned back to the property They had locked me out of the facility.
Justin the manager and Lisa the asst manager Ive never met 2 more rude and unempathetic people in my life
3.0 / 10.0
I had back surgery right before I got there, I was supposed to stay for 4 weeks. I renewed my stay every week. Not once did they honor my booking. com reservation They c charged me double
The Staff was extremely rude. Wouldn't honor my booking.com reservation and never once ask if I was ok or if I needed anything mind you I could barely walk and was alone most of the time since my kids had to work. in the 4 weeks I stayed they never once came and cleaned my room restocked my toliet paper or towels. they were horrible
1.0 / 10.0
Horrible customer service.
Horrible
10.0 / 10.0
Staff are kind
I kept missing breakfast .. later time .. I work late
Wish there wasn’t a 28 day limit .
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Residence Inn by Marriott San Jose Campbell. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Residence Inn by Marriott San Jose Campbell pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Residence Inn by Marriott San Jose Campbell?
We found 1 amenities for this rental. This includes , and business facilities.
