Louisville Marriott Downtown

It wasn't far from the Louisville fairgrounds. We went for the car show. Thursday to sun. Great bar!

We had absolutely no problems til Saturday am. Brunch. Mimosas not served til 10am. No problem. Sun am I called the restaurant early. Yup. They start at 10 am. So we sit. Now it's 10:15. Oh she's setting the bar up. Gave it a few mins. The manager comes over and said give her some time. Well...... Instead of going to the bar and say make some mimosas he said wait. Bottomless for $10. Might not sound like an issue but..... should have been up and running the bar by 10am. We werent the only ones complaining. So, we left. Now....... On to checkout..... We prepaid our room. Asked at checkin. All good. Just pay for whatever we charge to the room. Not so much when we checked out. Got recharged again plus all our added charges. Drinks. Breakfast. Oh and the parking!!!!! Ridiculous!!!! 40$ a day for the underground parking. It was easy but the charge. Per day. Now..... They wanted me to pay and figure it out Monday when we go home. NOPE!! Get me someone to figure out NOW. I had to go into my account to show them my payment. I had receipts. Ended up doing it all right there. Plus took off the parking charge per day. What's crazy is I read reviews on booking.com. this looks to be an issue the hotel has. We've NEVER had an issue with booking.com. This was a hotel issue. Highly doubt we'll ever go back there.

Customer service on point inside hotel and valet aswell

I liked it all

We ate breakfast in the Porch 3 mornings of our stay. Very good food selection. Portions were large and tasty. Our server all 3 days was Gia. She was very attentive, polite and genuinely a very nice person. An asset to your restaurant staff.

Nothing

I liked most of the staff there, the housekeeping and security were amazing!

One of the desk clerks was really rude to me, I reserved a room with 2 beds and a walk in shower, however when I got there I was told that there were no such rooms and then one of the clerks said which is more important the 2 beds or a walk in shower. Since I am disabled I really needed both and was not able to take a shower during my stay at your hotel. I was extremely disappointed in the room situation. The meals were more pricey than I really liked or could afford.