Fairfield Inn & Suites Oakland Hayward

Everything was great

N/a

Amazing clean and very comfortable

Received early checkin. The bathroom looked like it was recently renovated. Nice and clean.

I liked almost everything except for the things I am going to mention in the next question.

I am writing to express my dissatisfaction with my recent stay. Upon entering my room after check-in, I noticed two issues: there were no paper cups for the coffee, and no safety box available. Although disappointing, I chose not to raise them at the time. The next morning, before going out, I clearly told the front desk that I did not want anyone entering my room until I checked out, as I preferred to arrange my belongings myself. However, when I returned that evening, I found that nearly all my items had been moved. I reported this to the front desk. While the staff apologized and suggested using the "Do Not Disturb" sign in the future, I had already given clear verbal instructions, and I understood the sign to be for when guests are inside the room. The situation worsened when I discovered a missing luggage tag the next morning. Although the financial value was minor, the tags had been specially imported from Japan to Taiwan, and I had spent weeks finding them. The item was not found despite a search after I reported it at checkout. As someone who has worked as a hotel receptionist before, I understand the job’s challenges and remained patient. However, this experience has made me question the hotel's communication and training procedures. I was particularly concerned about the security of my belongings, especially with no safety box in the room. Given that I had booked a higher-category room expecting better service, this experience left a very negative impression and makes me hesitant to stay again. I hope you will take my feedback seriously and work to improve communication and procedures to prevent similar issues in the future. Sincerely, Greta Lee