Fairfield Inn & Suites Oakland Hayward

Everything was great

N/a

Received early checkin. The bathroom looked like it was recently renovated. Nice and clean.

Clean. Love the gal at the front desk!!

We could hear the elevator in our room. Annoying.

I liked almost everything except for the things I am going to mention in the next question.

I am writing to express my dissatisfaction with my recent stay. Upon entering my room after check-in, I noticed two issues: there were no paper cups for the coffee, and no safety box available. Although disappointing, I chose not to raise them at the time. The next morning, before going out, I clearly told the front desk that I did not want anyone entering my room until I checked out, as I preferred to arrange my belongings myself. However, when I returned that evening, I found that nearly all my items had been moved. I reported this to the front desk. While the staff apologized and suggested using the "Do Not Disturb" sign in the future, I had already given clear verbal instructions, and I understood the sign to be for when guests are inside the room. The situation worsened when I discovered a missing luggage tag the next morning. Although the financial value was minor, the tags had been specially imported from Japan to Taiwan, and I had spent weeks finding them. The item was not found despite a search after I reported it at checkout. As someone who has worked as a hotel receptionist before, I understand the job’s challenges and remained patient. However, this experience has made me question the hotel's communication and training procedures. I was particularly concerned about the security of my belongings, especially with no safety box in the room. Given that I had booked a higher-category room expecting better service, this experience left a very negative impression and makes me hesitant to stay again. I hope you will take my feedback seriously and work to improve communication and procedures to prevent similar issues in the future. Sincerely, Greta Lee