Residence Inn Palm Desert

Location and welcoming receptionist

Noisy air conditioner at night

• Room setup with the TV between the bed area & the living room with a nice sofa was great! • Big kitchen • Separate sink area from the shower & toilet room • Comfy bed & very quiet • Patio • Hot breakfast was delicious & had many choices • Personnel at breakfast was especially friendly & accommodating!

Internet was horrible, practically NON-EXISTENT!! Very surprising, in a bad way, for a Marriott property. They basically gave us the one choice to get internet, which was to sign up for their app, give more info for them to "market' us. That does not sit well with me. NO other hotels ask for that. *Then the frustration continued: While trying to actually sign up for that app, there wasn't enough internet for us to complete it, even with it saying we already had accounts registered with both of our email addresses...the app couldn't complete it. RIDICULOUS!!

This property is clean. The Residence Inn employees are very friendly and helpful.

Not applicable

We were looking for a nice place to stay one night in the area and choose that hotel for its pool area and the big gym that it apparently offers when we looked at the photos. So we were willing to spend more money for those features. Well, the pool area is bigger than what you find in cheaper hotels, the rooms were very big with kitchen, dining table and so on. Also the gym is big. We like that. But still, as you will find in the "what we did not like" section the price tag was just too high for what they offer in the end. But the staff was nice and the rooms comfortable and clean enough so that it would also be suitable for a longer stay if you can accept the shortcomings of the gym and pool.

The water in the pool was not really clean. It was okay to swim in but lots of insects and some dirt floating around. So the pool area itself is nice but, again, for that price tag I ask for more. Same applies for the gym. Really lots of equipment there and the main reason I was willing to pay the money. But at least half of the equipment was out of order. Displays not working, the machines itself sometimes not operation at all, "out of order" stickes on every other machine ... well, then be fair and strike it from your list of hotel features so that people know what to expect.