Residence Inn Palm Desert

Clean quiet friendly guests

The cleanliness and the staff

It was easy to get around on and well taken care of. I did not use the pool but there was a lot of furniture in a pretty small area.

Location is good. Close to shopping, dining and freeway. The staff were very professional and friendly. Nice and quiet community. Nice size spaces. We had a two bedroom, 2 bath apartment with a full kitchen. We enjoyed our balcony which was overlooking the pool. The gym was nice, only encountered one broken treadmill. Needed cups, hand sanitizer and solution to clean the equipment before and after use.

Needs new carpets, chairs and couches. All were very stained tattered and worn out. I didn’t want to sit, had to place a towel over the chairs in my room and in dinning area. Most of the time I stood or sat on the edge of my bed, which I don’t like to do in my street clothes. The couch in our room was worn out and dirty. None of us used it. Also there was no hot tub. I would expect more from the brand.

We were looking for a nice place to stay one night in the area and choose that hotel for its pool area and the big gym that it apparently offers when we looked at the photos. So we were willing to spend more money for those features. Well, the pool area is bigger than what you find in cheaper hotels, the rooms were very big with kitchen, dining table and so on. Also the gym is big. We like that. But still, as you will find in the "what we did not like" section the price tag was just too high for what they offer in the end. But the staff was nice and the rooms comfortable and clean enough so that it would also be suitable for a longer stay if you can accept the shortcomings of the gym and pool.

The water in the pool was not really clean. It was okay to swim in but lots of insects and some dirt floating around. So the pool area itself is nice but, again, for that price tag I ask for more. Same applies for the gym. Really lots of equipment there and the main reason I was willing to pay the money. But at least half of the equipment was out of order. Displays not working, the machines itself sometimes not operation at all, "out of order" stickes on every other machine ... well, then be fair and strike it from your list of hotel features so that people know what to expect.