Wingate by Wyndham Utica

Location

My bathtub was filthy with black curly hairs in the tub. The bathroom sink had a giant crack in the countertop that kept falling into the sink everytime I washed my hands. Every day I woke up with new bite marks on my legs and the blankets were dirty. Other than that, the staff was very friendly and the breakfast in the morning was nice

Breakfast is good. Most of the staff (Nick, Teresa) are excellent.

This is a crumbling, old, poorly-maintained building. It is obvious the owners run this on a shoestring budget at the expense of guests. The carpeting is dirty and worn, the doors are damaged, furniture is cracked and dented, lighting in the room is dismal, the elevator buttons are worn and work only intermittently, and housekeeping is minimal. The wheelchair ramp is so badly maintained, you cannot use it (potholed). There are better maintained 1-star hotels in the area.

Clean, nice staff, pet friendly

Zero

breakfast was ok location easy to find

nothing

quiet, comfortable, respected privacy

It was an easy transaction and comfortable stay. I appreciated the cookies upon arrival!

Friendly, accommodating staff. The property itself is quite dated, but the newly renovated floors and guest rooms are a real improvement. Renovations are ongoing and can be a little disruptive, but we were given rooms on the third floor where it was very quiet. Very comfortable beds.

It is in a busy part of Utica beside a highway. Traffic noise might be an issue for some. Due to the ongoing reservations, breakfast has been paired down and in a small area where only a few people can be accommodated at a time.

Everything from check in until we checked out staff was amazing amenities were exactly what they needed to be.

Our room wasn't quite ready when we arrived for check in but was shortly after not a huge issue. I'd rather wait for our room to be properly cleaned and ready so it wasn't an issue.

Coffee was delicious and the fresh lemon water was refreshing. The hot tub was perfect size and very relaxing.

Well it was really beyond their control but it was under construction.

had the jetted tub in the room was relaxing recomened for couples as there is only a curtian to seperate it from toilet area. close to great dining .staff was very helpful and check in was a breeze

n/a

Location. Breakfast was good, a nice selection. Staff friendly

The bathroom ceiling and shower grout showed some mildew.

Nothing spectacular, just the basic: toast, muffins, bagels, cereal, breakfast sandwiches, juices, coffee, milk, tea, bananas plus condiments like butter, cream cheese, honey, jelly, micro, toaster...

They need grab bars for the hot tub to get in and out of, for the elderly. Otherwise, everything was okay. Busy place, but we were well taken care of.

Love it there that tub was amazing coming back asap

Price alittle high

The breakfast looked good but I was on a schedule and had to leave without partaking hostess did talk to me while i was grabing a coffee. She was very nice and i did enjoy talking to her.

The cleaning of public areas. Elevators had same dirt buildup i saw when i was here in the fall on area where floor meets wall all around. Someone is doing a fast cleanup!

I answered above by giving it highest marks across the board

Nothing

Breakfast was great and Detroit area sucks

They didn't have a smoking room available

The bed were comfortable. The room was clean. The night staff was nice.

The problem that I had with my stay. Staff walked into my room without knocking, my fiance and were both naked and I don't need to get into any more detail from that, but we both feel violated. It was truly unprofessional for staff to just walk in. I am aware that it was a mistake by the front desk, to send up the house keepers to the wrong room, (to check for someone cash security deposit), but housekeeping should get into a better habit of atleast knocking before entering any room. I know the story, because when I was checking out. I asked to speak with the manager about this issue, but the guy said "the manager wasn't in." He the asked me what was wrong. Then I told him, what has happen. He explained the situation and how it was mainly his fault for send the staff to the wrong room. He was kind of nervous about it. Truth to be told. He was not the one that walked into my room without knocking. I would like a refund for this incident, because it made my fiance and I, feel very uncomfortable. Why should I have to pay for something, when my privacy was invaded.

there was some changes done to the room which made it better. they have breakfast now again better than last time we stayed.

there’s a 250 hold for a smoking fee so if you don’t have an extra 250 on top of the room that would stink. I don’t smoke and it bothers me suffering because of others actions.

Elvis is awesome makes you feel like your staying with family and not just a hotel. He makes the long check in process better with smiles and jokes.

I didn't care for the $250 deposit it's the highest one I've ever had to put down it was more then the room. I understand you get it back but either way it's way to high.

the property was clean, Elvis checked us in and was amazing.

Elvis, front desk clerk was great checking in.

The shower while nice needed a good deep clean.